Technical Infrastructure Program Manager - Long Haul, Fiber Deployment, GCID

Amazon • Denver, CO

1d • Onsite

About The Position

AWS Infrastructure Services owns the design, planning, delivery, and operation
of all AWS global infrastructure. In other words, we’re the people who keep the
cloud running. We support all AWS data centers and all of the servers, storage,
networking, power, and cooling equipment that ensure our customers have
continual access to the innovation they rely on. We work on the most challenging
problems, with thousands of variables impacting the supply chain — and we’re
looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply
chain specialists, security experts, operations managers, and other vital roles.
You’ll collaborate with people across AWS to help us deliver the highest
standards for safety and security while providing seemingly infinite capacity at
the lowest possible cost for our customers. And you’ll experience an inclusive
culture that welcomes bold ideas and empowers you to own them to completion.

Amazon Web Services is looking for a Technical Infrastructure Program Manager
(TIPM) to support and deploy one of the world’s largest and most complex
telecommunication networks. The role is responsible for the execution of a
strategic plan to improve the business processes and deployment of hyper-scaled
cloud infrastructure - fiber networks, oversight of quality control systems,
pre/post-inspections for design validation, driving vendor management, and
stakeholder communication for delivery schedules and invoices forecasts.

This opportunity is on the Fiber Deployment team that is within the Global
Connectivity Infrastructure Development - GCID - organization, which is
responsible for planning, developing, and acquiring the physical network
solutions that drive Amazon’s internal infrastructure and connect our services
to the world.

Job expects travel up to 60% of the year for Project based inspections.

A day in the life
This role oversees deployment of long haul fiber infrastructure, and iterative
procedural changes. The candidate drives the delivery of the network
connectivity and never settles for the high level answer. The candidate with
dive into the details to understand the true blockers and work to resolve them.
This may include travel to the field, generation of weekly reports, and updating
standards and specifications for a global deployment team. This position
requires onsite visits to physical locations and is not a remote job. Physical
inspections and learning the technical standards for outside and inside fiber
plant is required, with a strong emphasis on fiber characterization - OTDR, PMD,
CMD, ILA hardware requirements and quality inspections. In addition this role
drives process improvement activities from inception to adoption related to
increasing the velocity for the long-haul team to light fiber. This includes
communication with stakeholders to identify the critical activities and how to
implement solutions.

About the team
The GCID Fiber Deployment team overseas the installation and quality of the AWS
clouds' owned/leased conduit and fiber cable for terrestrial networks. Our
mission is to deliver for our internal customers ahead of schedule, backed by a
culture of deep technical acumen and can-do attitude. We are customer focused
through our team approach to help each other deliver, incorporate radical
evolution to simplify processes, and are attentive to detail to ensure a quality
product.

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted
cloud platform. We pioneered cloud computing and never stopped innovating —
that’s why customers from the most successful startups to Global 500 companies
trust our robust suite of products and services to power their businesses.

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred
qualifications and skills listed in the job description, we encourage candidates
to apply. If your career is just starting, hasn’t followed a traditional path,
or includes alternative experiences, don’t let it stop you from applying.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the
expense of sacrifices at home, which is why we strive for flexibility as part of
our working culture. When we feel supported in the workplace and at home,
there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led
affinity groups foster a culture of inclusion that empower us to be proud of our
differences. Ongoing events and learning experiences, including our
Conversations on Race and Ethnicity (CORE) and AmazeCon (diversity) conferences,
inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s
Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and
other career-advancing resources here to help you develop into a better-rounded
professional.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Experience with varying scenarios of infrastructure builds
• 5+ years of vendor management experience
• 3+ years Outside Plant fiber deployment and troubleshooting

Nice To Haves

• Experience with CRM tools like Salesforce
• Knowledge of one or more scripting languages (e.g., Python, Ruby, Perl)
• Experience with AI/ML technologies
• Knowledge of networking fundamentals

Responsibilities

• Program management skills to monitor vendor delivery of physical infrastructure projects and delivering high quality fiber to make ready for circuit and data center turn-up. Technical skills of either fiber optic outside plant, process engineering, construction management, transport equipment, and quality control systems is required.
• Reports to the Long-Haul Fiber Deployment Manager, and updates regularly with Fiber Deployment leadership through standardized reporting mechanisms
• Serve as a key member of the GCID - Fiber Deployment team helping to drive overall Network Infrastructure strategy for long-haul circuits
• Vendor management to deliver on time, measure progress, and rate through quality key performance indicators
• Interface with key internal stakeholders (e.g. Networking, Data Center Engineering, Technical Project Managers, Data Center Management, Security, Backbone) to obtain their requirements and drive vendors to adhere to key business requirements.
• Develop a quality management program that tracks defects, mitigates risks, standardizes root cause analysis, and implements key performance measures to rate vendor success
• Understand the technical fiber requirements of our engineering teams and ensure the completed project meets these requirements
• Understand the technical components for the hardware and network connectivity to deploy a long-haul network with outside plant, Inline Amplifiers (ILA’s) and the power and security needs to light the network
• Determining the DC/AC power supply (N+1, N+2, N+), regional power cord specifications, grounding requirements
• Manage and track approved network plans with internal customers and stakeholders such as technical business developers, equipment vendors or construction vendors until the infrastructure is in service.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed