Technical Infrastructure Program Manager, Infrastructure Capacity Management

Amazon • Herndon, VA

1d • $148,700 - $201,200 • Onsite

About The Position

AWS Infrastructure Services is responsible for the design, planning, delivery, and operation of all AWS global infrastructure, ensuring the cloud runs smoothly. This involves supporting all AWS data centers, servers, storage, networking, power, and cooling equipment to provide continuous customer access to innovation. The role is part of a diverse team of engineers, supply chain specialists, security experts, and operations managers who collaborate across AWS to maintain high standards for safety and security, deliver infinite capacity at low cost, and foster an inclusive culture that encourages bold ideas. Amazon Web Services (AWS) offers a highly reliable, scalable, and low-cost cloud platform globally. The AWS Infrastructure Supply Chain & Procurement (ISCaP) organization focuses on delivering cutting-edge solutions for sourcing, building, and maintaining socially responsible data center supply chains. A Technical Infrastructure Program Manager II (TIPM II) manages small or existing infrastructure technology programs, successfully delivering infrastructure builds that may require modifications from defined templates to meet program goals, working independently while seeking guidance as needed.

Requirements

• 3+ years of technical infrastructure management experience
• Knowledge of best practices and emerging technologies, related to infrastructure (i.e. network, data center, hardware, software)
• Bachelor's degree in Engineering, Math, Business, Supply Chain or other related quantitative discipline
• Experience in supply chain management

Nice To Haves

• Experience creating, iterating, and improving end-to-end operations
• Excellent creative thinking skills with emphasis on developing innovative solutions to solve complex problems that may not have one clear answer
• 3+ years professional experience (in high technology or consumer electronics)
• MBA or advanced degree in engineering, operations research, mathematics or other quantitative disciplines

Responsibilities

• Manage difficult and/or cross-functional infrastructure builds/goals
• Work with multiple teams if program goals require it
• Partner with vendors, customers, partner teams, and engineering teams
• Own program communication and status updates
• Capable of adapting infrastructure builds to varying scenarios
• Interpret how dependencies of infrastructure builds interact
• Spot integration risks and ask the right technical questions to ensure appropriate trade-offs
• Deep dive and define infrastructure requirements and dependencies for mature technical products
• Understand business problems, workflows, technologies, automation/tools, and interdependencies
• Partner with technical managers to secure resources, set project priorities, milestones, and drive delivery
• Write PR/FAQs, support OP1-2 efforts, and create strategic program documentation
• Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately
• Works across teams
• Influences customers, roadmap priorities, decisions, and engineering processes
• May influence external entity interactions
• Advises managers (up to 3 tiers above your level)

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior