Technical Implementation Manager

Toro TMS

17d•Remote

About The Position

As Technical Implementation Manager, you’ll be the face of Toro during one of the most critical moments in our client journey: going live. You’ll lead the end-to-end deployment of our TMS platform, from initial kick-offs, to remote trainings, to go-lives, ensuring a smooth transition from legacy systems to Toro’s modern, user-friendly solution. This role blends project management, client training, and real-time problem solving all with a people-first mindset.

Requirements

2-5 years of experience in a client facing role, warehousing, logistics or field-based SaaS implementation
Strong project management and client-facing communication skills
Strong technical and data management skills
Comfort with dynamic environments and a knack for simplifying complex systems
Empathy for frontline users and a bias toward action

Responsibilities

Lead end-to-end implementations of Toro’s platform for incoming customers
Partner with Sales, Engineering, Product and Operations to translate client goals into actionable rollout plans
Configure new customer accounts, migrate data from legacy systems into Toro TMS
Deliver remote trainings to dispatchers, drivers, and logistics managers, making tech feel approachable and useful
Troubleshoot issues in real time and adapt implementation plans to meet specific needs