About The Position
We’re looking for a Technical Implementation Manager to own the end-to-end delivery of enterprise features and customer integrations across our medical coding SaaS platform and partner APIs. You’ll lead complex, API-driven implementations from pre-sale alignment through go-live—bridging customers, product, and engineering to deliver predictably. This is a customer-facing, highly cross-functional IC role with significant ownership. This role sits within the Engineering organization and works closely with Product, Sales, Support, and Software Engineers to ensure enterprise customer commitments are planned, built, and delivered predictably. You’ll be customer-facing, technically fluent, and accountable for shepherding complex work from early planning through successful onboarding and go-live. This is an individual contributor role with significant ownership and cross-functional influence.
Requirements
- Experience in Technical Implementation, Delivery Management, TPM, or similar
- Proven success leading customer-facing software implementations
- Strong understanding of SDLC and agile delivery
- Experience with APIs/integrations and complex systems
- Hands-on with Jira (or similar)
- Excellent communication with technical and non-technical stakeholders
- Ability to manage multiple deadline-driven initiatives
- Experience supporting enterprise customers or strategic accounts
Nice To Haves
- Experience in healthcare, health tech, or regulated SaaS environments
- Familiarity with medical coding, claims processing, or healthcare data workflows
- Background working with partner or third-party APIs
Responsibilities
- Lead enterprise implementations and onboarding from planning to go-live
- Translate customer requirements into clear technical plans, milestones, and dependencies
- Manage multiple concurrent implementations; track progress, risks, and timelines
- Own Jira epics/stories and delivery tracking with engineering
- Serve as the primary customer point of contact during implementation
- Run customer planning, status, and readiness calls
- Align Sales, Product, Engineering, and Support on scope and delivery
- Remove blockers and maintain delivery predictability
- Improve repeatability of onboarding and integration processes
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
