Technical Implementation Manager

Brain Corp•San Diego, CA

1d•Onsite

About The Position

The Technical Implementation Manager focuses on Customer Pilot (paid trial) Operations Support, Tooling & Product Optimization, and Scaling Fleet Support, acting as a key liaison between Customer Operations, Product, Engineering, and Sales teams. The ideal candidate will leverage a strong blend of technical expertise, operational insights, and process-driven problem-solving to enhance the performance of Brain’s autonomous robotic platform. This role is responsible for troubleshooting issues, optimizing support workflows, and facilitating a smooth handoff / transition from Sense pilot programs to scaled fleet operations. This position is critical in troubleshooting issues, improving operational processes, and driving continuous enhancements that support both internal teams and customer success.

Requirements

Bachelor’s degree in a relevant field
3+ years of experience in robotics, process development, or technical project management
Proven project management experience leading high impact projects
Previous experience managing and leading teams
Strong problem-solving skills with the ability to troubleshoot, debug, and resolve hardware/software integration issues
Strong data analysis skills with tools such as SQL, PowerBI, Grafana, and Tableau
Highly reliable, adaptable, and self-motivated, with strong attention to detail
Strong problem-solving and critical thinking skills to develop solutions for complex robotics challenges
Ability to analyze technical ambiguity and provide clear, data-driven recommendations
Familiarity with data visualization tools such as Power BI, Grafana, Looker, Tableau
Experience with ticketing and documentation platforms, including Jira, Confluence, Service Cloud or Zendesk.
Excellent verbal and written skills, with the ability to convey technical concepts clearly and concisely
Strong organizational skills with the ability to manage multiple requests simultaneously and prioritize effectively

Nice To Haves

Bachelor’s degree in Engineering, Robotics, Computer Science, or related technical field.
Experience with cloud platforms and data processing, particularly Google Cloud Platform (BigQuery, Cloud Storage)
Proficiency in programming languages such as Python and C++ in a Linux environment
Knowledge of SQL for data querying and analysis
Experience with automation tooling and process improvement initiatives
Previous experience working within or in close collaboration with a Product team
Ability to communicate effectively with external customers

Responsibilities

Lead the strategy and execution of customer pilot programs across multiple robotic platforms; manage the day-to-day team responsible for defining project scope, timelines and, defining pilot objectives, operational readiness criteria to ensure, and cross-functional resource planning to support successful product validation and commercialization
Support the handoff of pilot support from Engineering to Customer Operations, including training and documentation updates
Partner with Product and Engineering leadership to translate pilot insights into product roadmap improvements, scalability enhancements, and operational readiness for large-scale fleet deployments
Serve as the central coordination point and primary liaison for cross-functional pilot initiatives; driving alignment between Engineering, Product, Sales, and Customer Operations while ensuring rapid escalation and resolution of complex technical and operational issues
Own the resource planning and tracking framework for pilot operations across multiple platforms, ensuring alignment between internal teams and key stakeholders to support efficient pilot execution and scalable deployment readiness
Implement pre-defined pilot success metrics and create reports to track pilot performance and readiness for full-scale deployment
Document and standardize workflows to improve support, monitoring, and troubleshooting processes; support the transition to long-term fleet operations
Establish monitoring frameworks for pilot performance, proactively identifying operational or technical risks and coordinating cross-functional teams to resolve issues and maintain deployment readiness
Work with data teams to set performance requirements, analyze trends, and apply insights to improve operations
Create and manage pilot success metrics and reporting, providing visibility into pilot performance and readiness for full-scale commercial deployment
Manage and support team members by setting clear performance metrics, fostering accountability, and promoting professional growth
Actively participate in recruitment, onboarding, and approving timesheets to ensure accuracy and team efficiency

Benefits

A discretionary annual target bonus
Stock options
401(k) plan with match (no waiting period and immediate vesting)
Comprehensive suite of insurance benefits for employees (and their families) to include a variety of medical plan options (including an HSA with employer contribution), dental, vision, life and disability insurance, Employee Assistance Program (EAP), Legal/Identity support plans, pet insurance.
Access to Flexible Spending Accounts (Medical and Dependent Care)
Generous paid time off including flexible vacation, Paid Sick Leave, time off for volunteering in the community, 10 paid company holidays, and a winter company shutdown
Daily on-site lunch available in the San Diego office
On-campus gym including pool and tennis courts in the San Diego office
Opportunities to connect with colleagues including monthly game nights, hikes, wellness challenges, and community events
Internal continuous learning events
Opportunities to share your own interests and hobbies with the Company