Technical Implementation Manager - Corporate Security/International
About The Position
As part of our Operations team, as the Technical Implementation Manager, you will create detailed plans to implement complex systems and solutions. You will oversee the project from the initial scope assessments all the way to roll out and monitoring. You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives. Your role encompasses facets of business analysis, client communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. This is a senior-level position, and our ideal applicant has considerable professional experience in an implementation or project management role. You also need to have the proven capability to lead teams and manage multiple groups.
Requirements
- Extensive leadership experience and strong teaming abilities
- Excellent problem-solving skills
- Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
- Full understanding of software development lifecycle and best practices
- Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
- Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development
- Language: English
- Ability to travel up to 50%
- Due to the nature of our business, you must be able to pass a full CJIS compliant fingerprint based background check, which is required for individuals needing access to criminal justice information (CJI).
- U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time.
Nice To Haves
- Bachelor’s degree in engineering, computer science or related field, or equivalent work experience (Preferred)
Responsibilities
- Solution with the client to develop processes and procedures to meet the customer use cases and requirements
- Implement complex systems and solutions in support of organizational objectives
- Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
- Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
- Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
- Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
- Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
- Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
- Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
- Engage with executive stakeholders and participate in steering committees
- Liaise between technical and non-technical teams to translate operational needs into technical solutions
Benefits
- Competitive salary and bonus program in an entrepreneurial environment
- Excellent health, dental, and vision insurance with generous company contribution
- Flex Spending Accounts
- Unlimited paid vacation
- 12 paid company holidays
- Paid Sick Time
- Paid Parental Leave
- 401k with company matching
- EcoPass provided for Colorado-based employees
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
