WorkForce Software, Technical Consultant

ADP • Livonia, MI

1d • Hybrid

About The Position

WorkForce Software, an ADP company, is hiring a Technical Implementation Consultant. In this role, you will work to deliver the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) in a way that solves the unique business challenges for each client. You will spend your day working with project teams to ensure the suite of products are being developed to comply with clients needs and are delivered successfully by configuring the software. A Technical Implementation Consultant performs coding, debugging, testing, and troubleshooting. You will continue to develop your skills in consulting, leadership, client relationships, and the knowledge of our products by taking training courses and maintaining certifications. To thrive, you should be able to build rapport, establish trust, and communicate clearly with clients, leading to high client satisfaction.

Requirements

• 2-4 years’ experience in software implementations
• Minimum 2 years’ experience with programming language, preferably JavaScript, HTML and SQL
• Experience implementing or training on a packaged software system or highly complex internally developed application
• Familiarity with a report writer such as crystal reports, Cognos, actuate, etc.
• Intermediate to advanced Microsoft Office skills with a strong emphasis on Excel
• Understand waterfall and agile methodologies, frameworks, and practices in a services delivery role
• Ability to travel up to 10% with the potential for international travel.
• Associates that are located near an ADP or WorkForce office, would be expected to follow the ADP hybrid work model.
• Military Experience

Nice To Haves

• Strong comprehension of implementation principles and lifecycles
• Demonstrates technical aptitude to learn quickly and adapts to new circumstances
• Ability to work on a dynamic, client-focused team and establish excellent working relationships
• Familiarity with or background in HR, Payroll, or Workforce Management
• Experience providing application support for complex software systems

Responsibilities

• Configuration of the WorkForce Software (WFS) Suite (Time, Scheduling, Integrations, etc.) according to the client business requirements using JavaScript, HTML, or other scripting tools
• Confirmation and refinement of business requirements with the client in meetings and client workshops
• Comprehension of the WorkForce Software Product configuration requirements (i.e., correct naming conventions and how this impacts the database, customizing templates, troubleshoot settings, proper sequence of product setting implementation)
• Understanding of the project scope and implementation approach for assigned projects
• Guide complex issues including administrative and configuration challenges
• Communicate roadblocks and seek out guidance in a timely manner
• Create complex formulas that leverage mathematical and/or programming skills
• Perform unit and system testing of configured application and ensure test cases pass as described by their requirements

Benefits

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
• Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees