Technical Implementation Analyst

IHC Specialty Benefits • Fairlawn, OH

19h • $78,280 - $102,743 • Onsite

About The Position

The Technical Implementation Analyst is responsible for ensuring the successful deployment of assigned product builds to include new integrations and platform enhancements. This role serves as a liaison between external partners, development, internal stakeholders, and various cross-functional support teams, translating strategic business needs into product epics. Day-to-day coordination and product documentation are crucial aspects of this position.

Requirements

• 2–5 years of experience in product implementation, business analysis, consulting, or a similar role
• Strong analytical and problem-solving skills with attention to detail
• Excellent written and verbal communication skills with the ability to tailor communication based on the intended audience, from technical developers to C-suite executives
• Translation of high-level business needs into actionable items for technical business analysts
• Documented history of product or project epics, and user stories
• Experience with product or project implementation methodologies such as Agile and/or Waterfall
• Understanding of SaaS platforms and the software development lifecycle
• Product or project management tools such as Asana or Jira.
• Proven ability to manage multiple projects and priorities simultaneously
• Proactive mindset and a continued desire to expand on existing knowledge

Nice To Haves

• Working knowledge of API documentation
• Familiarity with an API platform such as Postman
• Ability to create process flow charts using applications such as Visio or Lucid chart
• Experience in healthcare, insurance, finance, or other highly regulated industry
• Mac OS proficiency

Responsibilities

• Execute product implementations and coordinate post-launch support
• Gather, analyze, and document product requirements and functional needs as part of the product epic
• Manage risks, dependencies, and issues, and proactively report roadblocks to management
• Coordinate implementation timelines, milestones, and deliverables across cross-functional teams
• Act as a key point of contact during all phases of product implementation
• Validate product acceptance criteria is met via user acceptance testing (UAT) and gain stakeholder approvals
• Provide training documentation, release notes, and knowledge transfer to external partners and internal teams
• Ensure product implementations follow company standards, best practices, and compliance requirements

Benefits

• You'll be a key asset for our newly formed product implementation team and will help build out our new processes
• Work closely with passionate, cross-functional teams
• You enjoy being a subject matter expert and translating concepts into documented plans
• direct impact on the realization of our strategic vision
• Thrive a collaborative work culture with room for growth
• employee benefits medical, dental, vision, life, and participation in the company 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed