Technical Field Operations Analyst (IoT/RF)

Cognosos • Atlanta, GA

5d • Hybrid

About The Position

You are the operational anchor for Cognosos’ mission-critical Real-Time Location Services (RTLS). You bridge the gap between our cloud-based intelligence and the physical reality of hospitals, automotive plants, and vehicle auctions. You own the health and integrity of our on-site RF infrastructure, whether it’s ensuring a nurse’s safety duress badge is active or tracking thousands of vehicles at an automotive plant.

Requirements

• 5+ Years of Hybrid Technical Experience: You’ve spent time in a role (Field Service, IT Support, or Systems Admin) where you had to balance software logic with physical hardware realities.
• Network Savvy: A solid understanding of DHCP, Static IPs, VLANs, and Firewalls . You should feel confident discussing network topology and security protocols with a Hospital or Automotive Plant’s IT Director.
• Observability Literacy: While you don't need to write code, you must be highly proficient in using remote diagnostic dashboards (Grafana, Kibana, etc.) to visualize data, interpret logs, and identify root causes.
• RF Physics Fundamentals: You understand how wireless signals (BLE, Wi-Fi, LoRaWAN) behave in the real world. You can explain why a stack of metal chassis or a concrete wall is affecting signal integrity.
• Operational Discipline: Proven ability to maintain a high-pressure ticket queue while simultaneously coordinating a field dispatch.

Nice To Haves

• Logic & Automation: Experience using basic logic or Python to automate repetitive data-scraping or reporting tasks.
• Vertical Knowledge: Familiarity with HIPAA (Healthcare) or OSHA-10 (Industrial) safety standards.
• Advanced Tooling: Previous experience with PagerDuty, HubSpot, or specialized industrial IoT platforms.
• Vendor Platforms: Experience managing labor through platforms like Field Nation or WorkMarket.

Responsibilities

• Incident Orchestration & Data Forensics: Serve as the L2 escalation point for PagerDuty alerts. You will diagnose whether an infrastructure down event is a Cognosos hardware failure, a customer network outage, or a localized power fluctuation.
• Observability & Health Monitoring: Leverage remote monitoring stacks (Grafana, Kibana, and internal BI tools ) to proactively spot trends before they become outages. You will monitor device check ins, battery health, and RF signal integrity across a global fleet of devices.
• Strategic Vendor Management: You are not just dispatching a tech; you are building a scalable workforce. You will recruit, vet, and manage a national network of 3rd-party field service technicians that you can train and guide through complex physical repairs.
• Post-Implementation Site Commissioning: Receive the customer site “Go-Live” hand-off from our implementation team. You are the final gatekeeper, ensuring that new hospital or automotive infrastructures are perfectly configured, reporting accurately, and ready for long-term health.
• Continuous Improvement: Analyze recurring failure modes and develop troubleshooting playbooks and SOPs to resolve incidents faster and more efficiently.

Benefits

• Competitive salaries
• Unlimited vacation so you can rest and recharge
• Full benefits program (Health, Dental, Vision, 401(k) match, life and disability insurance)
• Parental Leave
• Paid parking at our Atlanta office
• Opportunity for equity participation
• Volunteer opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed