Technical Estimator / Customer Service

MACNY•East Syracuse, NY

17d•$18 - $25•Onsite

About The Position

Eagle Metalcraft located in Syracuse, NY is seeking a detail-oriented and versatile individual to join our team as a Technical Estimator/ Customer Service. This dual-role position will play a critical part in ensuring accurate job cost estimation for customer quotes while also providing administrative and customer-facing support in the front office. The ideal candidate will possess both analytical and interpersonal skills, capable of balancing technical estimating tasks with front-line communication and coordination duties.

Requirements

High school diploma or equivalent required; associate’s or technical degree preferred.
2+ years of experience in estimating, office administration, or a related role—preferably in manufacturing, construction, or technical services.
Proficiency in Microsoft Office Suite (Excel, Outlook, Word); experience with ERP or quoting software is a plus.
Ability to read and interpret blueprints and technical drawings is a strong advantage.
Excellent communication skills—both written and verbal.
Strong organizational skills with the ability to manage multiple priorities.
Professional demeanor and customer-service mindset.

Nice To Haves

Experience with Paperless Parts a Plus

Responsibilities

Review RFQs (Requests for Quotes), technical drawings, and specifications to develop accurate and competitive cost estimates.
Calculate material, labor, tooling, and subcontracting costs for jobs in a timely manner.
Collaborate with production, engineering, and purchasing teams to validate job feasibility and pricing strategies.
Prepare formal quote documents and proposals for customers.
Track, update, and maintain historical quoting data and project cost records.
Monitor market trends in raw materials and labor to maintain up-to-date pricing strategies.
Greet and assist walk-in customers, vendors, and visitors; maintain a professional and welcoming front office environment.
Answer phone calls and respond to general inquiries or route them to the appropriate departments.
Handle mail distribution, filing, supply ordering, and basic clerical duties.
Support the sales and production teams with administrative tasks such as data entry, document prep, and scheduling.
Assist with maintaining customer and vendor databases, including contact details and quote/job status.
Help coordinate company meetings, facility tours, and customer visits.