Customer Service Estimator

Primerica•Lawrenceville, GA

About The Position

CSR ensures that each print job is produced efficiently and to customer's specification. Prepares a cost estimate for printing jobs by determining the most economical method of manufacture and considering production capacity of man and machine. Once print job is awarded, the CSR must produce job ticket including all information pertinent to all areas of production and distribution.

Requirements

Some college or Associate's degree
Areas of Study Estimating & Print Knowledge
3 - 5 years
Excellent written and verbal communication skills.
Attention to detail is a must.
Computer and typing skills.

Responsibilities

Serves both Sales Reps and Customers as primary contact and source of information on particular jobs.
CSR must obtain detailed specifications from client or salesperson in order to estimate a print job accurately. This requires extensive knowledge of the printing process and of our production capabilities.
Once all specifications have been gathered the CSR must estimate the cost of each job including materials and labor using our estimating software. That estimate will then be presented to the salesperson or to the client directly.
Receive job from Customer or Sales Rep
Once a printing estimate has been approved, the CSR will compare information with estimate and discuss any differences with Customer or Sales Rep.
CSR will then write up a job jacket placing it into production.
CSR verifies availability of materials, coordinates outside services and vendors and finalizes scheduling with production management.
Job knowledge and details are crucial to ensure accuracy and efficiency is achieved in all areas of production.
Tracks job through production and communicates any issues or changes to plant personnel, Customers and Sales Reps.
CSR must keep accurate records of all jobs and customer contacts so both company and customer are protected should questions arise later.
Coordinate proof approvals and set up press checks if required.
Any changes during production process must be priced, documented and communicated by CSR to client and production team.
Compare finished product with estimate
CSR will review and verify final costs to ensure accurate billing and release invoice to Accounts Receivable/Bookkeeping.
Delivery or shipping of product
CSR is responsible for coordinating with shipping department the means to which product will be arrive at destination.