Technical Engineer 1

Hearst•Louisville, KY

About The Position

The Technical Engineer 1 works in a team environment and is responsible for customer incident resolution. This includes problem analysis and correction, data correction, creation, testing, and implementation of custom extracts, creation of TFS Bug incidents and creation of Knowledge Base Articles.

Requirements

Bachelor’s degree in computer science, Engineering, or Business preferred. Equivalent experience also considered.
Proficiency with T-SQL querying/programming required
Familiarity with C#, Java or similar procedural or object-oriented programming
Problem solving capabilities a must
Proficient at analyzing data
Eagerness for learning, particularly around automation and AI-enabled tools
Teamwork and ability to work effectively with others a must
Understanding of software development processes; knowledge of Agile a plus
Ability to work with moderate supervision
Ability and willingness to research functionality and design considerations
0 to 2 years’ experience

Nice To Haves

Knowledge of Ansible Automation Platform, Splunk, Prometheus, Kubernetes, PowerShell, Microsoft Azure, and ServiceNow is a plus
Healthcare software experience is a plus

Responsibilities

Identifying application behavior where it differs from design specifications
Utilize, develop and maintain Knowledge Base articles for widespread team use
Triage and answer questions related to work routed to the Tier 3 Team
Keep support teams aware of problem trends through analysis and reporting
Reproduce and troubleshoot issues
Resolve customer issues through data corrections and defect resolution
Leverage automation to promote customer self-resolution of issues and enable self-healing capabilities within the software stack
Effectively work and communicate with both internal groups and external customers
Work to meet individual and team metrics and goals
Additional responsibilities as assigned