Technical Enablement Manager

Port • Boston, MA

7h • Hybrid

About The Position

We’re looking for a passionate and structured Technical Enablement Manager to join our team. In this role, you’ll design, deliver, and scale enablement programs that empower customers, partners, and internal teams to succeed with Port. You’ll own the creation of technical content, training frameworks, and certification programs that accelerate adoption and ensure long-term customer success.
This role is perfect for someone who loves simplifying complex technical concepts, has a knack for teaching, and thrives in building structured programs in fast-growing environments.

Requirements

• 5-7 years of experience in technical enablement, training, or solution engineering roles, ideally in a SaaS environment.
• Strong ability to simplify complex technical topics and translate them into engaging learning materials.
• Experience building training content (presentations, workshops, videos, e-learning modules, or documentation).
• Strong organizational skills and ability to manage multiple programs simultaneously.
• Hands-on technical background in DevOps, Cloud, or Developer Tooling environments.
• Ability to work hybrid (3x a week) from of our Boston or Austin office.

Nice To Haves

• Experience with Learning Management Systems (LMS) and e-learning tools.
• Familiarity with Kubernetes, Terraform, and major cloud platforms (AWS, GCP, Azure).
• Previous experience designing certification programs.
• Background in high-growth SaaS startups.

Responsibilities

• Design and deliver enablement programs: Build and scale technical training for customers, partners, and internal teams.
• Create impactful content: Develop documentation, tutorials, workshops, and e-learning modules that drive knowledge retention and adoption.
• Support customer onboarding: Partner with Customer Success and Sales Engineering to ensure customers get up to speed quickly and effectively.
• Enable the field: Provide ongoing enablement to Sales, SEs, and Customer Success teams to strengthen product knowledge and customer conversations.
• Standardize learning: Build certification programs and structured learning paths to validate and deepen expertise.
• Gather feedback: Continuously collect input from learners and stakeholders to optimize programs and materials.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed