Technical Enablement Manager

MongoDB • Denver, CO

24d

About The Position

We’re seeking a talented, passionate, and motivated Technical Enablement Manager to join our Customer Success Enablement Team. In this role, you will lead the strategy and execution of technical enablement programs for Customer Success Managers. We seek someone who can blend technical skills with a passion for learning to design and deliver technical onboarding, everboarding, and certifications that raise the technical credibility of CSMs in customer conversations. This role owns the technical enablement workstream, strategizes across functions, and ensures CSMs' readiness scales with MongoDB’s growth. Your focus will be on MongoDB’s core architecture, adapting as it evolves to support more use cases.

Requirements

• 3–5+ years directly designing and delivering technical enablement programs, with a preference for 3+ years of prior experience in a Technical Customer-Facing Role
• Demonstrated ability to assimilate complex concepts and clearly articulate business value to a diverse audience
• Excellent facilitation, communication, and presentation skills across both technical and non-technical audiences
• Ability to adapt to a fast-paced environment and a continuously evolving product
• Demonstrated success in cross-functional collaboration with Product, Engineering, Sales, and PMM teams
• Proven ability to create and scale certification programs or structured technical readiness pathways
• Strong technical fluency in cloud database and SaaS infrastructure, with deep understanding of MongoDB’s data platform and ecosystem; able to translate complex technical concepts into clear, scalable enablement programs that drive field readiness and customer impact
• Strong project management and stakeholder alignment skills — able to lead cross-functional initiatives independently
• Data-driven mindset, strong analytical skills with experience measuring training effectiveness and linking enablement programs to field outcomes
• Strategic problem solver: anticipates challenges in technical adoption and builds proactive solutions

Responsibilities

• Strategize with leaders across Product, Engineering, Sales, and PMM to identify and prioritize technical enablement workstreams
• Set and manage priorities for technical enablement independently, while contributing to broader enablement planning
• Technically upskill the CS team on MongoDB's product portfolio through the optimization of existing content and the creation of novel enablement materials, including technical content for new hire onboarding
• Anticipate blockers in technical readiness and translate field insights into solutions
• Maintain and evolve technical resources, work cross-functionally to plan/coordinate deliverables from Product/PMM on upcoming releases, proactively showcasing new products and capabilities to CSMs
• Spearhead the rollout and implementation of comprehensive enablement programs and communications to empower our team with the latest advancements in our product portfolio
• Architect product certification frameworks, elevating our team's expertise in MongoDB's solutions
• Drive a culture of performance excellence by aligning projects with tangible Key Performance Indicators (KPIs), ensuring measurable impact and sustained success

Benefits

• From employee affinity groups, to fertility assistance and a generous parental leave policy , we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees