Technical Dispatch Coordinator

Sungrow USA Corporation•Houston, TX

13d•$70,000 - $97,000•Hybrid

About The Position

The Technical Dispatch Coordinator is responsible for overseeing the dispatch and coordination of vendors for onsite services, ensuring technical feasibility, accurate documentation, and compliance with company standards and safety protocols. This role involves managing spare parts procurement, maintaining detailed records in service management systems, and liaising between vendors, internal teams, and stakeholders. The coordinator ensures the smooth execution of vendor assignments by optimizing schedules, resolving issues, and facilitating effective communication. Additionally, the position supports process improvements and adheres to safety protocols while contributing to operational efficiency and company objectives.

Requirements

Bachelor’s or technical degree, or equivalent experience
5+ years in a technical-oriented customer service role or 3+ years in a technical field
Strong analytical and troubleshooting skills with an eagerness to learn about parts, service workflows, and technical support.
Background in vendor coordination, dispatch, or field service operations (renewable energy preferred).
Familiarity with SAP, CRM, service management software, and Microsoft Office Suite (Airtable experience is a plus).
Excellent verbal and written communication skills with the ability to work cross-functionally and in a team environment.
Ability to efficiently manage multiple vendor interactions, concurrent activities, and process spare parts orders with accuracy.
Accurately process spare parts orders, including detailed entry of part numbers, descriptions, quantities, and delivery locations.
Strong service-oriented mindset toward both internal teams and customers, with the ability to work well under pressure and demonstrate accountability.
Ability to take ownership, make decisions, and drive results in a fast-paced environment.

Nice To Haves

Preferred experience in the solar industry
Airtable experience is a plus

Responsibilities

Assess incoming dispatch requests to verify technical feasibility and completeness.
Coordinate the dispatch of vendors for onsite service, ensuring alignment with technical requirements.
Establish a clear and detailed scope of work before dispatching vendors.
Optimize vendor schedules to improve efficiency, reduce costs, and meet service deadlines.
Ensure purchase orders and all respective files include accurate schematics, parts lists, and service history, if applicable.
Validate that vendor dispatch assignments adhere to engineering standards and safety protocols.
Maintain accurate records in SAP, CRM, and service management systems.
Assist in managing and updating the field service database, including reports and photos.
Track spare parts orders, ensuring timely availability for vendor dispatch.
Collaborate with vendors and engineers on spare parts needs, troubleshooting, and returns.
Issue Purchase Orders (POs) and Scope of Work Details for vendor services.
Serve as a liaison between vendors, Field Service, and Engineering teams to ensure smooth operations.
Provide vendors with clear work instructions and follow up on service completion.
Verify vendor invoices match services provided and resolve discrepancies.
Develop a strong understanding of technical components and troubleshooting procedures.
Identify recurring service issues and provide recommendations for continuous improvement.
Work closely with Engineering, Procurement, and Field Service teams to refine vendor processes.
Anticipate and resolve vendor-related challenges with minimal supervision.
Collaborate with cross-functional teams to improve workflows and efficiency.
Adhere to security protocols, training requirements, and company policies.
Perform other duties as assigned to support company goals.