Technical Delivery Manager (Technical Engagement Manager)

Bugcrowd

6d•$71,040 - $88,800•Remote

About The Position

We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Job Summary Bugcrowd is seeking a highly skilled Technical Engagement Manager (TEM) to join our team and own the technical onboarding, implementation and rollout of our Bug Bounty, Vulnerability Disclosure and Pentest programs for our customers. As a key technical resource, you will work closely with customers and internal teams to ensure successful program launches and ongoing adoption. You’ll serve as a trusted advisor on technical aspects of Bugcrowd’s platform and security delivery models, helping customers configure and operationalize their security programs.

Requirements

2+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services.
Knowledge of pentest, bug-bounty and red-team methodologies.
Strong problem solving skills and ability to manage multiple projects simultaneously
Excellent written & verbal communication with customer facing mindset
Ability to work collaboratively in a cross functional environment.

Nice To Haves

Experience creating documentation and policies to support the role (blogs, collateral, etc).
Familiar with at least one scripting language (python, ruby, bash, etc) to a degree of proficiency that simple tools can be made to help automate tasks, workflow, etc.

Responsibilities

Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability, and/or Pentest programs for new and existing customers.
Lead and drive ongoing technical program execution through structured engagements, including kickoff meetings, walkthroughs, and both regular and ad hoc program reviews with customers and internal stakeholders.
Act as a technical point of contact during program launches, ensuring smooth transitions and early success
Provide guidance on vulnerability triage, communication workflows, and integration best practices
Provide clear communication and practical support for ongoing pentest or bounty projects, ensuring on-time delivery.
Collaborate closely with the Customer Experience Managers and sales teams to align technical delivery with customer expectations.
Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials.
Actively collaborate with other team members within the delivery teams to contribute to project success.
Contribute to problem-solving discussions and proactively identify potential issues.
Support continuous improvement of delivery processes to drive consistency, quality and scalability.
Serve as the primary point of contact, providing proactive status updates and managing expectations with both internal and external stakeholders throughout the project lifecycle.
Effectively manage program timelines and dependencies, proactively identifying and mitigating potential delays to ensure on-time delivery.