Technical Delivery Lead

Groundswell•McLean, VA

About The Position

Groundswell is seeking a highly skilled and customer-focused Technical Delivery Lead to drive the successful execution of product implementations and technical solutions. This individual will lead cross-functional teams consisting of developers, business analysts, solution architects, data scientists, and functional subject matter experts and serve as the primary interface between the customer and the delivery team. The Technical Delivery Lead will combine strong technical expertise, product knowledge, and leadership capabilities to ensure high-quality, on-time, and on-budget delivery while building trusted customer relationships.

Requirements

6+ years of experience in software delivery, technical project management, or engineering leadership
Strong technical background (software engineering, systems architecture, or similar)
Experience leading cross-functional teams
Customer-facing experience with enterprise clients
Deep understanding of software development lifecycle (Agile/Scrum preferred)
Strong problem-solving and decision-making skills
Experience with public sector software implementations
Strong communication, presentation, and organization skills; multi-tasking and time management skills are essential
Must be a US Citizen per contract requirements
Ability to obtain and maintain government Secret security clearance as required by contract
Must be local to the Washington, DC metro area

Nice To Haves

Experience with enterprise SaaS products
Experience working closely with product and engineering teams
Background in consulting or implementation services
Technical hands-on experience in relevant technology stack
Experience with Department of War (DoW) software implementations

Responsibilities

Serve as the primary point of contact and “face” of the delivery teams to the customer
Build and maintain strong, trusted customer relationships
Lead customer meetings including sprint reviews, status updates, roadmap discussions, and issue resolution
Lead executive briefings to include project status, milestones, and product roadmap sessions
Translate business objectives into actionable technical plans
Proactively manage customer expectations, risks, and dependencies
Own end-to-end delivery outcomes for assigned engagements
Manage multiple delivery teams with disparate customers and systems
Ensure solutions are delivered on time, within scope, and with high quality
Drive sprint planning, prioritization, and backlog refinement in collaboration with the BA and Solution Architect
Monitor progress, identify risks, and remove blockers
Ensure alignment between customer requirements and technical implementation
Maintain strong understanding of the product architecture, capabilities, and limitations
Partner with the Solution Architect to design scalable, high-quality solutions
Review technical designs and implementation approaches to ensure alignment with best practices
Provide hands-on technical guidance when needed
Ensure product configurations and customizations are aligned with strategic product direction
Lead and mentor a cross-functional pod (developers, BA, Solution Architect, SMEs)
Foster accountability, collaboration, and continuous improvement
Support team capacity planning and workload management
Create a culture of ownership, quality, and customer focus
Provide performance feedback and contribute to professional development
Track delivery metrics and report status to internal stakeholders
Drive process improvements across delivery workflows
Ensure documentation standards and governance requirements are met
Contribute to best practices and reusable frameworks