Technical Customer Support Specialist
Avery Dennison•Orange, CA
•$54,000 - $73,000
About The Position
As the first line of technical support, you will resolve software and hardware inquiries via phone, email, and chat. This is a high-visibility role requiring precision, quick problem-solving, and a commitment to a premium customer experience.
Requirements
- Technical Skills: Advanced troubleshooting and the ability to multitask across various support portals.
- Communication: Exceptional client-facing skills with the ability to translate technical concepts for users.
- Availability: Initial shift is 9:00 AM – 6:00 PM PST
- Languages: Fluency in English is required.
Nice To Haves
- Proficiency in French, German, or Spanish is a significant plus.
- Background in Retail or Quick Service Restaurants (QSR) is a plus.
Responsibilities
- Diagnose and resolve first-level technical issues for software and hardware applications.
- Guide customers through step-by-step problem-solving processes.
- Ensure end-to-end resolution by following up and confirming customer satisfaction.
- Manage ticket lifecycle: intake, tracking, routing, and proper escalation to Level 2 or Field Service teams.
- Maintain data integrity within customer records and internal documentation.
- Contribute to the internal Knowledge Base to improve team efficiency.
- Identify and recommend procedural modifications to enhance the support experience.
- Stay current on evolving product lines, support procedures, and industry trends.
Benefits
- Health & wellness benefits starting on day 1 of employment
- Paid parental leave
- 401K eligibility
- Tuition reimbursement
- Employee Assistance Program eligibility / Health Advocate
- Paid vacation and paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
