Customer Technical Support Specialist
Koble•East Lampeter Township, PA
•Remote
About The Position
We are looking for a entry level Support Specialist who will help our customers thrive by solving technical support questions that come up as they use our ERP software to grow their businesses. Location Lancaster PA
Requirements
- Aptitude for technology, including strong Windows knowledge and PC hardware basics
- Software technical experience
- Basic to intermediate networking knowledge
- Customer service/business process experience
Responsibilities
- Handle technical inbound support calls and tickets
- Manage inbound support emails
- Troubleshoot and resolve customer issues in our ERP software
- Maintain and grow client relationships by providing support, training, information & guidance
Benefits
- Remote working options
- Health coverage option for individual and family
- Dental, vision, short-term and long-term disability options available
- 401k Plan
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
