Technical Customer Support Representative

Peraton • Clinton, TN

8d • Onsite

About The Position

Are you passionate about providing outstanding IT support and helping users solve technical challenges? Peraton is seeking a dedicated and service-oriented Technical Customer Support Representative to join our team supporting the Department of Homeland Security (DHS) Transportation Security Administration (TSA). This is an excellent opportunity to make a meaningful impact in a mission-driven environment while advancing your career in IT support. As a key member of our support team, you’ll be the first point of contact for DHS/TSA staff needing assistance with IT-related issues. Location: On-site in Clinton, TN Schedule: Full-time, 8am-4:30pm . Must have the ability to work rotating shifts. #TSAImpact

Requirements

• High School diploma/equivalent and 2-4 years experience.
• U.S. Citizenship required.
• Must have the ability to obtain / maintain a DHS Entrance on Duty (EOD) clearance.
• Technical Customer Support experience.
• Experience supporting Office 365 and common IT platforms.
• Ability to troubleshoot technical issues.
• Strong writing and communication skills.
• Problem-solving ability to diagnose and resolve basic technical issues.
• Ability to work rotating shifts as needed.

Nice To Haves

• Relevant DHS focused experience.
• Possess attention to detail and follow-through.
• High level of professionalism and ability to maintain confidentiality.
• Demonstrates eagerness to learn and flexible with the ability to multi-task.
• Detail-oriented, reliable, and organized with the ability to multi-task effectively.
• Professionalism, discretion, and a commitment to maintaining confidentiality.
• Ability to be flexible, multi-task and organize priorities in a fast-paced work environment, while maintaining a high level of focus and accuracy.

Responsibilities

• Provide technical support for software, hardware, and network issues via phone, email, and social media tools.
• Walk users through solutions using remote diagnostic techniques and clear, step-by-step communication.
• Review and prioritizing support requests, troubleshooting technical issues, and escalating complex cases as needed.
• Support users with requests for information and providing guidance on IT systems and databases.
• Maintain network records and assisting with documentation, diagrams, and basic system configurations.
• Collaborate with cross-functional technical teams to resolve service interruptions and improve performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees