Technical Customer Support Representative, Experienced

CHS, Inc.

1d

About The Position

CHS Inc. is a leading global agribusiness owned by farmers, ranchers and cooperatives across the United States that provides grain, food and energy resources to businesses and consumers around the world. We serve agriculture customers and consumers across the United States and around the world.  Most of our employees are in the United States, but today we have employees in 19 countries. At CHS, we are creating connections to empower agriculture.SummaryCHS has an exciting opportunity to join the enterprise customer service team. We are looking for a Technical Customer Support Representative. The customer service function is responsible for facilitating resolution of various types of customer inquiries and disputes. Customer service provides support to customers when dealing with system access and reporting, handling account changes like bank details and shipping locations, invoice explanations and sharing posted prices. Customer service uses available resources and works with internal team members across business functions to investigate and resolve customer inquiries.

This position has the opportunity to be placed within our Eastern North Dakota business unit in either Lakota, Hannaford, or Milton, ND.

Requirements

• 1+ years of experience in Customer Service and Technical Support
• High School diploma or GED
• Strong written and verbal communication skills
• Proficient with MS Word, Excel, and PowerPoint
• Ability to work extended hours to meet business demands

Nice To Haves

• Ability to read, write and communicate in Spanish, preferred

Responsibilities

• Onboarding & Customer Portal Support: Initiate new customer set up and portal access. Monitor set up process and address delays to ensure safety and compliance requirements are completed. Initiate account changes (bank account, address, etc.) as needed. Provide customer information on how to do business with CHS and utilize digital tools.
• Contracting & Order Support: Provide customers with posted bids and price sheet quotes. Work with customers to ensure contract policy is followed, including gathering contract signatures, following up on unfulfilled contracts and over applied bushel designation, etc. Also, general pricing and invoice/ticket application ownership and questions. Support and facilitate activities related to product delivery, order fulfillment, contract amendments and confirmation, and billing/payment balances.
• Billing & Grain Payment Inquiries: Facilitate customer inquiries related to customer and settlement payments, prepay balance, invoice and payment/contract status and reprinting documents upon request. Intake payments and provide explanation of how to apply.
• Disputes & General Support: Intake all types of customer disputes such as delivery issues, invoices, contract and pricing discrepancies, and quality. Provide general support including location wait times, where to send payment, and hours of location operation. Provide support for 1099 and patronage statement inquiries.
• Contract Administration: Review contract details provided by sales team to ensure accuracy. Precisely execute contract creation and amendments. Electronic document management. Compile and distribute relevant reports for stakeholders. Monitor contract performance and track form status for compliance.
• Other duties and responsibilities as needed or assigned.

Benefits

• CHS offers a competitive total rewards package.
• Compensation includes base wage and, depending upon position, may include other earnings such as bonus, incentives and commissions.
• Actual pay offered will vary based on multiple factors which may include, without limitation, experience, education, training, specialized skills and certifications, minimum wage/salary requirements under local law.
• Benefits include paid time off and a volunteer day.
• If eligibility requirements are met, you may participate in 401(k), pension and health insurance, subject to the eligibility requirements for each benefit plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED