Customer/Technical Support Representative - Days
About The Position
Concord Technologies is currently seeking a Premium Support Rep for its growing team in Seattle, Washington. We are looking for someone who is articulate, outgoing, and personable with a desire to learn new things. Verbal and written skills a must as support is provided via phone and email. Opportunity for growth and advancement for candidates that show the aptitude and passion for their work. This position is not suited for those that require micromanagement, are otherwise inflexible, or lack a sense of humor. Scope: Focus of position is assisting customers using NEXTSTEP and Concord’s secure document exchange solutions, leveraging AI to help healthcare customers to manage healthcare workflow processes. Candidates must be 100% dedicated to providing customers with a superior support experience. Position is primarily remote but does require commitment to being “in office” approximately once monthly. Here's the thing: We're growing. Fast. And if your idea of a good time is being a part of something big, then this is the place—and the team—for you.
Requirements
- Prior customer service and/or technical support experience.
- Excellent written and verbal communication skills.
- Excellent interpersonal skills with the ability to interact professionally with both customers and coworkers across different functional groups.
- Ability to independently multi-task, prioritize and resolve urgent issues, be process-oriented, and have a high attention to detail.
- Working knowledge with Windows, Microsoft Office, and basic understanding of cloud/virtualization technology.
Nice To Haves
- Previous experience with Microsoft Azure, document management or healthcare IT.
Responsibilities
- Working in Microsoft Teams with other support engineers in a virtual office environment.
- Attend and participate in daily meetings.
- Providing customer support via trouble-ticketing system and live calls (phone or Microsoft Teams).
- Escalating requests to next tier when necessary.
Benefits
- 401K plan w/ 6% company match (vests immediately)
- Flex-Time off + sick time
- 10 company holidays
- Full suite of health benefits (Medical, Dental, Vision)– employee only coverage covered at 100% (no employee cost). For employees + dependents, Concord covers 60% of premiums.
- Voluntary insurance options:
- Pet insurance
- Employee Life and AD&D
- Spousal Life and AD&D
- Child Life and AD&D
- Paid Parental Leave program
- Free unlimited ORCA card (Seattle area residents)
- Employee Rewards and Recognition through NectarHR
- Unlimited access to Udemy for Business
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
