Technical Support Representative

TEKsystems • Scottsdale, AZ

18h • $23 - $25 • Hybrid

About The Position

Build and maintain subject matter expertise of Axon processes and solutions related to this role Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases Provide accurate, valid and complete information by using the right processes/tools Meet personal/team performance targets around phone and case metrics Send process or performance improvement suggestions to your Support Manager

Requirements

• Customer service
• Customer support
• Email
• Chat
• salesforce
• CRM
• MS Dynamics
• Mutli channel
• InContact
• multi tasking
• Comfortable working with Chat, Email, & Phone

Responsibilities

• Build and maintain subject matter expertise of Axon processes and solutions related to this role
• Resolve customer issues via phone, email or chat by determining the cause of the problem; selecting and explaining the best solution and expediting correction or resolution
• Follow communication procedures, guidelines and policies and clearly document all customer interactions using Salesforce Cases
• Provide accurate, valid and complete information by using the right processes/tools
• Meet personal/team performance targets around phone and case metrics
• Send process or performance improvement suggestions to your Support Manager

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed