Technical Customer Support Internship - Summer 2026

Idemia • Eden Prairie, MN

55d • $20 • Hybrid

About The Position

IDEMIA is the global leader in identity and security. Our mission is to create a safe and simple future where identity verification is indisputable, and only you can assert your identity. We are a distributed company leveraging the latest technologies to deliver world-class products in the private and public sectors of finance, telecom, identity, security, retail, sports entertainment, commercial, government, and IoT. We use a variety of technologies and approaches to deliver quality product and services to government agencies and technology companies. IDEMIA is a made up of a group of 14,000 diverse people from different nationalities, speaking over 20 different languages. Together, our solutions impact the everyday lives of citizens and nations. In this ever-changing world, protecting your identity is paramount. Join the team that is ensuring one person - one identity.

Requirements

• High level of organization skills.
• Ability to prioritize tasks based on different workloads
• Previous applied experience with Microsoft tools (Office, Outlook, Teams, etc…).
• Passionate for technology.
• Willingness to learn new platforms.
• Ability and willingness to interact with peers and leadership inside and outside the department.
• Experience using Windows-based computers is expected.

Nice To Haves

• Previous experience with a call log and tracking tool is very beneficial.
• Previous customer service and technical support experience is a big plus.
• Previous experience interacting directly with customers is highly desirable.
• Self-starter and driven by a sense of urgency based on competing priorities.
• Microsoft technical support certifications are desirable.

Responsibilities

• Create and work on cases/tickets based on customer's technical support needs.
• Answer calls that come via one or more support lines.
• Utilize Salesforce for call log, tracking and documentation.
• Call customers back and provide updates as needed.
• May be assigned to specific projects / platforms based on business needs.
• Attendance to regular team meetings is mandatory.
• Attend project meetings and create/maintain deliverables as needed, using Microsoft tools (Office, Outlook, Teams, etc...).

What This Job Offers

• Career Level: Intern
• Industry: Publishing Industries
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees