Technical Customer Success

RadiantSecurity•Pleasanton, CA

About The Position

We’re a Bay Area Cyber AI startup. We’ve raised funding from top tier investors. Our vision is simple: enable all security teams, to perform security operations with the efficiency and effectiveness needed to prevent breaches . We’re a small team of researchers and engineers with a deep focus in cyber and AI. Our product automates the triage for any security alert leveraging deep research, big data and dozens of AI Agents. Join us and boost your career. We are looking for a technically-adept and customer-obsessed Technical Customer Success Manager to join our team in San Francisco. This is a high-impact role designed for someone who doesn't just manage accounts, but acts as a strategic technical advisor. The ideal candidate will bridge the gap between complex cybersecurity technology and business value, ensuring our enterprise customers successfully adopt, integrate, and scale our B2B SaaS platform. You will be the primary technical point of contact, helping customers navigate the technical nuances of our AI-powered security solutions.

Requirements

3+ years of experience in a customer-facing technical role (e.g., Junior CSM, Sales Engineer, or Technical Support) within B2B SaaS.
Proven experience working directly with external enterprise customers; you are comfortable being the "face" of the company.
A strong interest in or foundational knowledge of SIEM, SOC automation, or cloud security.
Ability to quickly learn APIs, integrations, and cloud infrastructure to troubleshoot alongside customers.
Ability to explain technical "how-tos" clearly to both users and managers.
A self-motivated "startup" mindset. Able to manage multiple priorities and deadlines with minimal oversight.
Education: BSc/MS in Computer Science, Engineering, or a technical 4-year degree.

Nice To Haves

Domain knowledge of AI/ML is a plus.

Responsibilities

Lead technical implementation for new customers to ensure rapid time-to-value and seamless security stack integration.
Serve as a technical expert, guiding customers through platform configurations and optimizing their security posture.
Monitor usage data to identify health risks and execute success plans that drive retention and account growth.
Act as a bridge to Product/Engineering by translating external customer feedback into actionable roadmap influence.
Conduct technical deep-dives and business reviews, translating platform wins into clear ROI for customer stakeholders.
Create documentation and deliver product demos to empower technical champions within the customer’s organization.
Serve as the lead for technical escalations, partnering with Engineering to ensure swift resolution of critical issues.
Stay current with cybersecurity trends and emerging technologies to provide informed, strategic guidance.