Technical Customer Success Manager

Neuroscale AI

3d•$100,000 - $150,000•Remote

About The Position

Neuroscale is building the AI recruiting operating system, one unified platform for your entire talent organization, from first touch to hired. Arbi eliminates fragmented workflows, integrates directly with your ATS, and orchestrates AI agents for sourcing, outreach, screening, and candidate intelligence end-to-end. By combining reasoning-optimized models with deep workflow automation, Arbi helps talent teams win more top candidates with dramatically less friction. We’re backed by top operators and investors, and we’re growing fast. Our momentum is further fueled by blue-chip partners and programs, including the NVIDIA Inception Program, the HPE Unleash AI Program, and our active DoD SBIR Phase II award and contract. We are now hiring a Technical Customer Success Manager to own demos, onboarding, and early customer success, and to play a direct role in closing and expanding ARBI deals. We are hiring a Technical Customer Success Manager for a highly customer facing, hands on role with one clear objective: help close deals and ensure customers succeed immediately after signature. This role sits at the intersection of Sales, Product, and Engineering. You will partner tightly with Sales to run demos, lead technical validation, and remove implementation friction, then stay involved through onboarding, adoption, and early customer success. You will own how customers experience Arbi, Athena, and Aurora from first demo through value realization. This role is ideal for someone who blends solutions consulting, technical fluency, and strong storytelling, and who thrives on accountability for customer outcomes.

Requirements

3-8+ years in Solutions Consulting, Sales Engineering, Technical Customer Success, Implementation or Onboarding, or a similar customer facing role in B2B SaaS
Proven experience driving pre sales technical workflows such as demos, trials, and POCs and directly influencing deal progression
Strong implementation mindset with the ability to configure, troubleshoot, and support a product in real customer environments
Experience integrating SaaS tools using APIs, webhooks, SSO or SAML, SCIM, data mappings, CSV imports or exports, or similar patterns
Excellent verbal and written communication skills with executive presence and strong storytelling ability
Thrive in a high-ownership, fast-paced startup environment with evolving priorities

Nice To Haves

Experience with ATS platforms such as Greenhouse, Lever, iCIMS, Workday, Taleo, SmartRecruiters, or BambooHR
Experience supporting enterprise customers, security reviews, and implementation constraints
Prior exposure to AI enabled products, automation platforms, or data heavy workflows

Responsibilities

Own Arbi, Athena, and Aurora demos end to end, including discovery, tailored demo, objections, and next steps
Partner with Sales to align demo strategy to buyer pain points, technical requirements, and success criteria
Run demos independently for multiple buyer personas including recruiting, operations, leadership, and IT
Drive technical confidence during sales cycles and help advance deals toward signature
Lead technical validation during trials and POCs by defining success criteria, managing timelines, and removing blockers quickly
Troubleshoot issues and guide prospects through real world workflows
Support and validate common ATS integration patterns and deployment configurations
Own or co own customer onboarding to ensure a smooth handoff from Sales and fast time to value
Lead training sessions, onboarding calls, office hours, and enablement initiatives
Create and maintain enablement materials, best practices, and usage guidance
Monitor usage and adoption to identify risks and expansion opportunities early
Support integrations with ATS platforms and related HR systems
Work hands on with APIs, webhooks, SSO or SAML, SCIM, data mappings, and CSV based workflows
Troubleshoot customer issues and coordinate with Engineering when deeper fixes are required
Act as the customer voice internally by gathering concerns, complaints, and feature gaps from customer interactions
Synthesize feedback into clear, actionable inputs for Product and Engineering
Build a tight feedback loop from customer calls to prioritized product and process improvements
Track and report on customer health signals including usage, satisfaction, risks, renewals, and expansion indicators
Help define and evolve customer success metrics as the company scales

Benefits

Medical, dental, vision, generous PTO
Learning: At least $2,000 per year for courses, events, books, and growth communities
Tools and setup: New macbook, monitor, and a monthly tools budget to run the stack you want
Workspace: Monthly co-working or home office stipend
Flexibility: Remote-first, flexible hours, and work-from-anywhere (digital nomad)
Growth path: Clear, fast-track path to a Head of Customer Success as we scale the team

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