Technical Customer Success Specialist

FiveTran•Denver, CO

37d•Hybrid

About The Position

Fivetran is the one platform for moving the world's data from every source to every destination to power every innovation. To support our growth, our Product Growth Partners (PGPs) are central to Fivetran's self-service motion, enabling thousands of customers to succeed at scale. PGPs design and deliver many-to-1 enablement programs, proactively reduce friction for self-service users, and intervene with precision when accounts need additional guidance. PGPs ensure that customers who can self-serve do so seamlessly, while those who need help receive the right support at the right time. This is a full-time, hybrid position that is based out of our Denver, CO or Oakland, CA offices. Our hybrid work model offers a blend of remote flexibility and in-person collaboration, including two days in the office each week to connect and build as a team.

Requirements

Experience: 1-2 years in customer success, product support, enablement, or similar role.
Customer-Centric Mindset: Ability to diagnose customer friction points and provide clear, scalable solutions.
Technical Proficiency: Foundational knowledge in SQL, APIs, cloud data warehouses (Snowflake, Databricks, BigQuery, Redshift), and basic data ELT concepts.
Program Builder: Experience running group enablement (webinars, labs, training, or community events) preferred.
Analytical Skills: Comfortable using CRM and product analytics to identify usage patterns, triggers, and opportunities.
Collaboration: Proven ability to partner with cross-functional teams (product, sales, support, RevOps) to improve customer outcomes.
Communication: Strong written and verbal communication skills for both 1:1 and many-to-1 interactions.
Adaptability: Thrives in an environment where success is measured by customer outcomes and scalable impact, not quota attainment.

Responsibilities

Accelerate Self-Service Success
Guide new trial users and existing customers to value through scalable programs such as webinars, office hours, and educational sessions.
Direct customers/prospects to resources (help docs, videos, automations) that resolve blockers without requiring 1:1 intervention.
Deliver Targeted Customer Interventions
Identify accounts showing clear setup friction or usage blockers and step in with qualified, high-value interventions.
Drive trial-to-paid conversions where PGP guidance removes obstacles and enables customers to commit to a paid plan.
Run Many-to-1 Programs
Design, host, and optimize scalable programs (hands-on labs, "best practice" webinars, AMA sessions) that drive activation, adoption, and expansion at scale.
Measure program reach, engagement quality, and downstream business impact (trial conversion, connector expansion, MAR growth).
Enable Expansion Readiness
Identify accounts with expansion potential (new connectors, workloads, or use cases) and surface them for sales or CSM follow-up when appropriate.
Share preventative guidance to reduce drop-offs and ensure smooth adoption as accounts scale.
Advocate for Customers
Capture customer insights and funnel them back to product, engineering, and marketing teams to improve self-service experiences.
Build scalable resources (guides, templates, content) that multiply across the customer base.
Handle Reactive Needs
Support "lights-on" requests (low-touch commercial tasks, small contract adjustments, billing/account escalations) efficiently and effectively.

Benefits

100% employer-paid medical insurance
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents.

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