Technical Customer Success Engineer

Pear VC•New York, NY

7d•Onsite

About The Position

We’re looking for a Technical Customer Success Engineer to help our customers succeed with AI-driven testing in real production environments. This is a hands-on, technical role for someone with QA or automation experience who wants to work closely with customers, build test coverage, debug failures, and learn how AI agents behave in real-world scenarios. You’ll start by shadowing experienced Solution Engineers and gradually take ownership of customers, pilots, and test strategies. If you enjoy solving real-world problems, love direct customer interaction, and are excited to learn fast, this role is designed to grow with you.

Requirements

3–4 years’ experience in manual testing, QA, or test automation
Strong understanding of web applications and browser behavior
Comfort debugging failures and navigating edge cases
Clear communication skills and empathy for customers
Curiosity and willingness to learn new tools, processes, and AI concepts

Nice To Haves

Automation experience with any framework
Basic scripting knowledge or eagerness to learn
Exposure to CI/CD or API testing
Interest in AI, LLMs, or prompt engineering

Responsibilities

Work directly with customers to help them adopt and succeed with Spur’s AI-driven testing platform
Author, maintain, and improve AI-powered test flows for customer applications
Debug failed tests and investigate AI agent behaviors in customer environments
Support pilots and production usage by improving test reliability and coverage
Translate customer intent into effective prompts and workflows
Partner with Account Executives during onboarding, demos, and spurring sessions
Provide clear technical explanations to both technical and non-technical users
Feed real-world learnings back into product and engineering to drive platform improvement
Gradually take full ownership of customer accounts and lead technical conversations