Technical Customer Service Representative
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Job Summary: Join Xylem's America's Commercial Team in Morton Grove, IL, as a Technical Customer Service Representative! This role is central to ensuring smooth customer interactions, managing orders, and coordinating with internal departments. Ideal candidates will bring exceptional customer service experience, excellent communication skills, and proficiency in CRM systems.
Requirements
- 3+ years of customer service experience in a technical product line (B2B preferred).
- Two years of college or technical schooling, or five years in a technical position.
- Proficiency in Microsoft Office
- Experience in an ERP or CRM system, SAP or salesforce preferred
- Strong customer advocacy skills.
- Technical aptitude and solid math skills.
- Ability to work independently and self-motivate.
- Adaptability to a fast-paced environment.
- Commitment to teamwork, professionalism, and excellent customer service.
- Ability to manage multiple tasks and prioritize effectively.
- Strong business acumen, organizational skills, time management, and attention to detail.
Nice To Haves
- Proficiency in a second language is a plus.
Responsibilities
- Receive and accurately process customer orders.
- Verify and edit customer orders for completeness.
- Enter orders in LN, eLogia, and ESP-REP systems.
- Address customer inquiries and resolve issues related to delivery, complaints, and product availability.
- Maintain an accurate customer order database.
- Generate inter-departmental inquiries for product availability and expedite requests.
- Evaluate stock availability against shipping schedules.
- Perform other duties as assigned by the Customer Service Supervisor or Manager.
Benefits
- Medical, Dental, and Vision plans
- 401(k) with company contribution
- paid time off
- paid parental leave
- tuition reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
