Technical Customer Service Representative

Marbach America • Charlotte, NC

2d

About The Position

Marbach America is looking for a customer service representative with a very strong technical understanding. General: Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Treat all Marbach information and customer information in a confidential manner. Perform administrative duties for the Plant Manager and the company. Tasks: All aspects of order entry, quoting, and customer ordering. Maintain purchase order records and verify price quoted against the amount billed. Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel. Assist with special projects and other duties assigned by the Plant Manager. Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues. Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verification Direct requests and unresolved issues to the designated resources Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken. Communicate and coordinate with internal departments Follow up on customer interactions Follow-up on open quotes and specialty projects. Use of MI-5 CAD/CAM software to review customer supplied information. Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management. Develop and maintain good working relationships with Marbach customers. Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions. Ability to travel to Charlotte, NC for training and planned travel to customer sites.

Requirements

• Use of Microsoft Office (Word, Excel, PowerPoint)
• Interpersonal skills
• Communication skills - verbal and written
• Listening skills
• Strong problem analysis and problem-solving skills
• Attention to detail and accuracy
• Strong organizational skills
• Accurate typist with good command of the English language.
• Adaptability

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.
• All aspects of order entry, quoting, and customer ordering.
• Maintain purchase order records and verify price quoted against the amount billed.
• Set-up and maintain job, vendor, and customer files in Oxiaon (similar to SAP) and Excel.
• Assist with special projects and other duties assigned by the Plant Manager.
• Interact with customers to provide information in response to inquires about products and services along with handling/resolving customer issues.
• Deal directly with customers either by telephone, electronically or face to face
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle inquiries and complaints
• Perform customer verification
• Direct requests and unresolved issues to the designated resources
• Manage customers' accounts
• Keep records of customer interactions and transactions
• Record details of inquiries, comments and complaints
• Record details of actions taken.
• Communicate and coordinate with internal departments
• Follow up on customer interactions
• Follow-up on open quotes and specialty projects.
• Use of MI-5 CAD/CAM software to review customer supplied information.
• Use of Oxaion to enter orders, quotes, scheduling, planning and processing of all information relevant to customer, material, & supplier management.
• Develop and maintain good working relationships with Marbach customers.
• Ability to handle varied functions in a quick, accurate manner while being able to cope with constant interruptions.
• Ability to travel to Charlotte, NC for training and planned travel to customer sites.

Benefits

• Marbach offers health, dental and vision insurance to qualified employees as well as STD, LTD and life insurance.
• Marbach also offers a 401K plan matching 3%-4% after one year with the company.
• Marbach America is an equal opportunity employer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed