Technical Customer Representative

Smart City Networks Career•Charlotte, NC

About The Position

Technical Customer Service Representative Company Overview Smart City began more than 40 years ago and has evolved into the nation’s leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3,000 events annually, including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits, Smart City has been on the floor, behind the scenes, and maintaining the connections that enable people to make important things happen. Today, we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service, accounting, and technology teams, along with our (NOC), which provides Internet security services and remote 24/7 monitoring for all of our networks. Summary of Key Responsibilities Responsibilities and essential job functions include but are not limited to the following: This combination role ties customer service and technical responsibilities in one; we are looking for someone who has a dual passion for technology and customer service. Essential Functions: Execute customer sales and service responsibilities under the direction of management. Process routine requests, respond to inquiries, collect monies, and provide support of show site service desk activities. Input data and print reports from proprietary software. Distribute and collect customer surveys as assigned, oversee material and equipment inventory management, and assist in setting up and closing shows. Interacting with show and event customers to help connect their networks Taking show schematics/ maps and plans and transforming them into real-life, well-connected networks Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained Additional duties as assigned

Requirements

Ability to multi-task and respond to multiple interruptions in a professional manner
Exceptional organizational skills
Professional presence and demeanor
Strong attention to detail is essential
Passion for technology, desire to learn in IT and telecom networking field
Customer Service focused, friendly while exhibiting a can – do mentality
Desire to build long-term relationships
Must be available to work some evenings and weekends
Applicants must be authorized to work for any employer in the U.S.
As part of our standard hiring process for new employees, employment with Smart City Networks will be contingent upon successful completion of a background check, including a drug screen.

Responsibilities

Execute customer sales and service responsibilities under the direction of management.
Process routine requests, respond to inquiries, collect monies, and provide support of show site service desk activities.
Input data and print reports from proprietary software.
Distribute and collect customer surveys as assigned, oversee material and equipment inventory management, and assist in setting up and closing shows.
Interacting with show and event customers to help connect their networks
Taking show schematics/ maps and plans and transforming them into real-life, well-connected networks
Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customer’s set-up as planned
Troubleshooting on the spot issues and pro-actively assisting customers with set-up, maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables, installing jumpers and patch cables and providing other technical assistance as trained
Additional duties as assigned

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