Technical Customer Service Representative

Q-Lab Corporation • Homestead, FL

8m

About The Position

Q-Lab Corporation is currently seeking a Technical Customer Service Representative to join our Testing Services team in Homestead, FL. Reporting to the Global Test Services Inside Sales Leader, this role will provide technical education on Q-Lab's outdoor weathering/corrosion testing services including testing plan support, continuous client contact during testing, and creation of cost proposals. This position will be responsible for providing education on Q-Lab's services and determining the best course of action to match customer needs.

Requirements

• Minimum Associate’s degree in a science field (Biology, Chemistry, Physics, etc.) preferred
• Minimum 3 years of customer service experience, including heavy written correspondence
• Must be able to explain technical concepts at a variety of levels (technical to non-technical)
• Computer literacy and good working knowledge of MS Word and Excel
• Ability to communicate effectively in English, both written and verbal. Must be detailed in documentation
• Fair grasp of algebra and geometry concepts
• Business etiquette knowledge

Nice To Haves

• 5 years customer service experience
• Bachelor’s degree, or greater, in a hard-science (Biology, Chemistry, Physics, etc.)
• Experience in a test or manufacturing lab
• Experience with national and international standards (ASTM, ISO, DIN, etc.)

Responsibilities

• Provide customer education on Q-Lab's services by phone or e-mail and determine best course of action to match customer needs
• Provide technical expertise to customers on weathering/corrosion testing plans and provide continuous ongoing client contact during testing services along with documentation of all customer contact
• Discuss requests with the Inside Sales Leader to review project feasibility
• Review testing standards and engineering drawings
• Create proposals for testing at all Q-Lab testing locations and follow up on cost estimates or tests requested but not received
• Attend trade shows to represent Q-Lab and host in-person tours at Q-Lab Florida

Benefits

• Excellent compensation package including year-end bonus and company-funded retirement plan.
• Comprehensive benefits: Health, Vision, Dental, Disability and Life.
• Generous Paid Time Off, and Holidays.
• Fun, friendly working atmosphere!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees