Technical Customer Service Representative (f/m/d)

Ionos En • Philadelphia, PA

4d • Hybrid

About The Position

At IONOS, the leading European provider of cloud infrastructure, cloud services and hosting services, you will work together with a wide range of teams. We are characterized by open structures, a friendly working culture and flat hierarchies with a strong team spirit. We firmly believe that work and fun are compatible, and offer you the right environment for this. Our constant growth means that we are always looking for new colleagues. Become part of IONOS and grow with us. Overview: In this role you will primarily support IONOS customers with dedicated, root, and VPS server products via phone, email and chat. Additional responsibilities of the position include assisting customers with their domains, email, billing, and account management. Server Support Representatives also sell related products and services based on customer need.

Requirements

• 1-2 years of customer service experience with an emphasis on technical support
• Strong spoken and written communication skills
• Basic understanding of TCP/IP protocols - HTTP, DNS, FTP, SSH, RDP
• Basic understanding of web hosting software such as IIS and Apache
• Willing to learn and adapt to new technologies in a changing environment
• High School Diploma or equivalent

Nice To Haves

• Skills in the web hosting environment
• Technical education in networking and IT infrastructure

Responsibilities

• Resolving technical customer issues via phone, email and chat while demonstrating both technical proficiency and effective soft skills.
• Assist customers with setting up and maintaining virtual servers
• Troubleshooting a wide range of technical and billing concerns and educating customers about our products and processes
• Recommending and selling the right products and services based on customer's business and personal needs
• Effectively managing self to meet departmental goals (including efficiency, productivity, customer satisfaction and sales/revenue) and resolve incoming workload efficiently

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED