Customer Support Specialist remote (m/f/d)

Pliant GmbH • New York, NY

1d • Remote

About The Position

Forget the traditional Support playbook. We aren't looking for people to read scripts or move tickets from one queue to another. We are looking for problem solvers. As a Customer Support Specialist, you are the operational backbone of Pliant. When a Finance Director or CEO contacts us, they don't want a ticket number - they want a solution so they can get back to running their business. Your job is to provide that peace of mind. You will act as the filter for the business, sitting at the intersection of Product, Compliance, and Sales. You won't just answer questions; you will investigate complex financial workflows, unblock technical jams, and ensure that our clients trust us to handle the heavy lifting.

Requirements

• You hate leaving problems unsolved. You thrive in ambiguity and are comfortable saying, "I don't know, but I will find out."
• 2+ years of experience in B2B Customer Support, Operations, or Fintech. You are comfortable working in a regulated environment (Fintech/Banking) where details matter and a ticket is actually a relationship.
• You thrive in ambiguity. When you see a broken process, you don't just report it - you suggest a fix. You understand how to balance commercial urgency with compliance safety.
• You have experience with and are comfortable navigating CRM tools (e.g. HubSpot, Zendesk, Salesforce) and back-office admin panels. You aren't afraid of technical details (APIs, Accounting Integrations) and understand basic financial concepts (Credit Lines, KYC, AML).
• Exceptional written and verbal communication skills. You write like a human, not a robot. You can explain complex regulatory or technical concepts with empathy and brevity.
• You understand that global finance doesn't stop. You are willing to provide coverage on public holidays on rare occasions to ensure our clients remain supported.
• You are ready to work in a remote-friendly, global team where high standards are the standard every, single, day.

Responsibilities

• Own The Outcome
• The Commercial Filter
• Operational Excellence & Knowledge
• Technical Configuration & Troubleshooting

Benefits

• The opportunity to work in a growing team with big responsibilities that thrives on a strong exchange of knowledge and excellence
• Attractive remuneration
• Flat hierarchy and transparent communication in a relaxed, professional atmosphere
• Opportunity to develop your talent in a dynamic team with ambitious goals
• Flexibility and possibility to work remotely
• Monthly mobility benefit
• Wellhub Membership
• Company card with a monthly allowance for lunches, coffee, etc. with co-workers

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees