Technical Coordinator Senior

Utah State University • Logan, UT

6d • Onsite

About The Position

This full-time, non-exempt position of Technical Coordinator Senior is dedicated to maintaining, troubleshooting, installing, and evaluating classroom technology. The position will be housed in the Classroom Technology and AV on the Utah State University Logan Campus. This position will report to the Classroom Technology supervisor. Work hours are from 10-7, and there may be some additional evenings and weekend hours when needed to meet the position's responsibilities.

Requirements

• Associate degree plus four years of experience; or a bachelor’s degree in an IT related field plus two years of experience; or an equivalent combination of education plus experience is required.
• Experience in audio/video equipment installation
• Experience in troubleshooting audio/video equipment
• Demonstrated ability to solve problems, work well under pressure, manage multiple/routine tasks simultaneously, take initiative within project scope, maintain confidentiality, and work with little supervision
• Strong, established track record of exceptional customer service, training, and technology support
• Demonstrated capacity for exceptional interpersonal, organizational, and communication skills (verbal and written)
• Attention to detail and task completion
• Excellent PC and Mac computer skills (data entry, Word, Excel, Outlook, Internet)
• Willingness to undertake any necessary training needed to perform job functions or to enhance performance
• Ability to learn new systems
• Ability to collaborate effectively with other technical staff in a team environment
• Ability to train others, both non-technical end-users and technical staff
• Ability to apply common sense understanding to carry out detailed instructions
• Ability to define problems, collect data, establish facts, draw valid conclusions, prioritize, and take action
• Ability to interpret an extensive variety of technical instructions
• Excellent customer service skills
• Able and willing to travel as needed

Nice To Haves

• Successful work experience with video conferencing classroom design, technology use, and IT support
• Crestron control programming
• Experience performing classroom installations and maintenance
• Knowledge of USU policies and procedures

Responsibilities

• Classroom Support (45%): Troubleshoot issues that are brought to the attention of the CIDI Support team. Assure high-quality customer service and prompt response to USU staff, administrators, faculty members, students, HELP Desk with classroom technology support.
• Classroom Maintenance (35%): Repair and replace equipment, as necessary. Responsible for maintaining classroom technology equipment on the Logan campus. Working with classroom student employees to perform routine preventative maintenance and repair tasks of classroom technologies.
• Phone Support (10%): Overflow
• Classroom Technology Design and Evaluation (5%): Using the latest best practices, market research, and USU standards design technology-enhanced classrooms. Evaluate the effectiveness of the classroom technology in the teaching and learning environment. Contributes advanced knowledge as part of the statewide tech team to develop and follow the USU classroom technology standards.
• Other duties as assigned (5%)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees