Technical Coordinator - Equipment Services

Kokosing Construction Company•Fredericktown, MO

About The Position

Position Summary: The Technical Coordinator serves as a key liaison between Kokosing Construction Company (KCC) and Original Equipment Manufacturer (OEM) dealerships, ensuring timely resolution of equipment-related service requests and technical issues. This role supports field operations and shops by managing technical documentation, coordinating service activities, and facilitating communication across departments and external partners.

Requirements

Basic understanding of the heavy earthmoving industry.
Completion of foundational courses in engines, hydraulics, and electrical systems.
Strong organizational and communication skills.
Ability to travel occasionally to support field operations.
Basic knowledge of Microsoft Programs, Outlook, Word, Excel, Etc.
Previous experience with OEM service software (CAT ET, JD Service Advisor, Cummins Insite)

Responsibilities

Service Coordination: Coordinate all service request activities between KCC and OEM dealerships to resolve product issues efficiently and effectively.
Warranty Oversight Review the Weekly Warranty Expiring Report and communicate relevant updates to stakeholders to ensure timely action. Track common warranty related occurrences that could affect fleet and communicate back to responsible dealer for support/scheduling.
Oil Analysis Support: Act as the primary point of contact for the Oil Analysis Expert, relaying findings and troubleshooting guidance to field personnel.
Technical Documentation Management: Review and upload Product Service Reports (PSRs) to SharePoint. Maintain up-to-date parts and service manuals on SharePoint for easy access by the team.
Information Distribution: Control and distribute technical information, including electronic service publications and OEM service letters, in coordination with support operations.
Field Support: Provide occasional on-site assistance to field service technicians during complex troubleshooting scenarios.
Product Modifications: Serve as the point of contact for product modifications, including fabrication and customizations, ensuring proper documentation and communication.
Service Inquiry Handling: Respond to incoming service-related questions from shops and field personnel. Address basic inquiries and escalate complex issues to the Equipment Manager as needed.
Fault Code Monitoring and Analysis: Monitor equipment fault codes using telematics and diagnostic tools. Analyze fault trends and escalate recurring or critical issues to appropriate service teams. Provide guidance to field technicians based on fault code data and assist in developing proactive maintenance strategies.
Remote Service Troubleshooting: Utilize TeamViewer to assist in troubleshooting of issues w/technicians in field and remote shop operations. Work with team to develop OEM remote services program to drive innovation in preparation of making repairs in field.