Technical Control Office for NATO with security clearance

WLG-posted about 7 hours ago

Full-time • Mid Level

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The Technical Control Officer provides specialist technical advice, manages service operations, and ensures the availability, performance, and security of ICT systems and services. This role acts as a key liaison for customer support, leads problem and incident management, and contributes to service design, project implementation, and disaster recovery planning within a structured ITIL framework.

Technical Leadership & Advisory: Provide specialist advice on CIS infrastructure, cyber security, and service design. Act as the technical lead for local and centrally managed projects.
Service & Operations Management: Manage service levels, resources, and assets. Implement and monitor ITIL processes for Incident, Problem, and Change Management.
Availability & Continuity: Ensure systems meet performance targets. Develop, test, and maintain Disaster Response Plans (DRPs).
Customer Support & Knowledge Management: Serve as a primary contact for service requests and support. Maintain knowledge management systems and create technical documentation.
Governance & Collaboration: Support budget development and execution. Maintain close liaison with technical teams across the organization and deputize for higher-grade staff as required.

A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience.
At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
Extensive experience configuring hardware and software.
A strong understanding of ICT systems and the ability to work independently to solve problems.
Practical experience troubleshooting technical issues and providing technical support to end-users.
Management experience in a medium CIS service organization while involve in the planning of service levels, customer relations and KPIs;
Managing the cyber security policies of assigned systems including implementation of system hardening and patch management;
General knowledge of networking technologies, system administration, cyber security, IT architecture and system engineering, WLAN technologies and CIS mobility devices and Cloud Computing;
Experience with incident handling, problem resolution, continuous process improvement;
Experience conducting risk assessments;
Experience in mid-level staff function in a national or international defence organization;
Training/Certifications: Sound knowledge of ITIL processes and concepts; Technical Certifications (ITIL, CCNP, MCSE, CISSP); PRINCE2® Foundation

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