Technical Control Office for NATO with security clearance

WLG

53d

About The Position

The Technical Control Officer provides specialist technical advice, manages service operations, and ensures the availability, performance, and security of ICT systems and services. This role acts as a key liaison for customer support, leads problem and incident management, and contributes to service design, project implementation, and disaster recovery planning within a structured ITIL framework.

Requirements

• A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience.
• At least 2 years practical experience of implementation and maintenance of ICT end systems within a large organization.
• Extensive experience configuring hardware and software.
• A strong understanding of ICT systems and the ability to work independently to solve problems.
• Practical experience troubleshooting technical issues and providing technical support to end-users.
• Management experience in a medium CIS service organization while involve in the planning of service levels, customer relations and KPIs;
• Managing the cyber security policies of assigned systems including implementation of system hardening and patch management;
• General knowledge of networking technologies, system administration, cyber security, IT architecture and system engineering, WLAN technologies and CIS mobility devices and Cloud Computing;
• Experience with incident handling, problem resolution, continuous process improvement;
• Experience conducting risk assessments;
• Experience in mid-level staff function in a national or international defence organization;
• Training/Certifications: Sound knowledge of ITIL processes and concepts; Technical Certifications (ITIL, CCNP, MCSE, CISSP); PRINCE2® Foundation

Responsibilities

• Technical Leadership & Advisory: Provide specialist advice on CIS infrastructure, cyber security, and service design. Act as the technical lead for local and centrally managed projects.
• Service & Operations Management: Manage service levels, resources, and assets. Implement and monitor ITIL processes for Incident, Problem, and Change Management.
• Availability & Continuity: Ensure systems meet performance targets. Develop, test, and maintain Disaster Response Plans (DRPs).
• Customer Support & Knowledge Management: Serve as a primary contact for service requests and support. Maintain knowledge management systems and create technical documentation.
• Governance & Collaboration: Support budget development and execution. Maintain close liaison with technical teams across the organization and deputize for higher-grade staff as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level