Senior Technician (Digital Infrastructure) for NATO with security clearance

WLG

About The Position

The Senior Technician (Digital Infrastructure) is responsible for supporting, maintaining, and optimizing core enterprise IT systems within the CSU Area of Responsibility (AOR). This role involves system administration, hardware troubleshooting, virtualization management, security policy implementation, scripting automation, and supporting mission-critical infrastructure. The technician will also develop operational procedures, support incident resolution, and collaborate across teams to ensure the reliability and security of ICT services.

Requirements

Higher vocational training in a relevant discipline with 2 years post-related experience. Or a secondary educational qualification with 4 years post-related experience.
A minimum of 2 years' practical, hands-on experience supporting core enterprise computing services:
System Administration on a large computer network;
Windows & Linux Operating Systems;
Active Directory & Group Policy Management;
Virtualization of servers and desktops;
Storage Area Networks (SANs);
Data Backup systems;
Use of scripting to automate tasks;
Large scale system management tools, such as MCM (Microsoft Configuration Manager);
ITIL Problem Management.

Nice To Haves

University Bachelors degree in a CIS related subject.
Active certifications covering CIS related topics from recognized & accredited organizations.
Practical experience in the area of cybersecurity.
Comprehensive knowledge of the principles of computer and communications security, networking, and the vulnerabilities of modern operating systems and applications.
ITIL certification and experience in applying ITIL Change Management and/or Service Asset and Configuration Management processes.
Prior experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including ACO and ACT.

Responsibilities

Accomplish system administrator duties for NU, NR and NS CIS systems in the CSU AOR;
Accomplish server/client hardware and software troubleshooting actions;
Maintain and update VMware Virtual Environment;
Analyze and implement Microsoft Active Directory changes to meet user or operational requirements;
Analyze and update Microsoft & Linux policies for system optimization and security;
Implement and test new software versions and patches;
Write PowerShell commands and scripts to automate system administration tasks;
Provide assistance with fault resolution and document actions in accordance with Incident Management procedures;
Develop and maintain Standard Operating Procedures for routine system administration duties;
Maintain Physical Server Hardware in local Data Centre;
Provide status updates for assigned requests using ITSM Service Desk Software;
Follows-up with users on completed requests prior to closing;
Provide collaboration and assistance to other work sections within Service Operations Branch in support of mission requirements;
Can support physical task requirements with the ability to lift up to 25 lbs;
Deputise for higher grade staff as required;
Performs other duties as required.