Technical Content Creator

ServiceNow • Santa Clara, CA

34d

About The Position

The Customer Excellence Group - Strategy & Product - Catalyst Center of Excellence will be responsible for partnering with the Platform and Product Business Unit Product Management and Engineering organizations to deliver a transformational AI‑first implementation and adoption experience for ServiceNow's customers. You are being hired to work on one of the most exciting initiatives at one of the fastest-growing Enterprise AI companies in the industry. As a Technical Content Creator, you will collaborate with build & adopt and delivery acceleration teams to produce high-impact content that enables ServiceNow's scaling partners-Global Partners & Channels, Expert Services, and Impact-to deliver autonomous and accelerated implementations at scale.. Your North Star: dramatically compress time‑to‑first-meaningful‑use, accelerate adoption, and deliver a consistently excellent, AI‑enabled implementation journey that reduces deployment friction and improves renewal outcomes.

Requirements

• 5+ years of experience in technical writing, instructional design, or content development for enterprise software or SaaS platforms.
• Proven ability to create technical documentation and enablement content for diverse audiences, including partners, consultants, and customers.
• Familiarity with ServiceNow platform and implementation methodologies; ServiceNow certifications are a plus.
• Strong collaboration skills and ability to work cross-functionally with technical and non-technical stakeholders.
• Excellent written and verbal communication skills with attention to clarity, structure, and tone.
• Experience with content management systems, documentation tools, and visual design platforms.
• Ability to manage multiple projects and deliver high-quality content in a fast-paced environment.
• Customer- and partner-focused mindset with a commitment to enablement excellence.
• Willingness to travel up to 50% annually.

Responsibilities

• Create clear, concise, and engaging technical content including implementation guides, reference architectures, enablement decks, knowledge base articles, and onboarding materials for Implementation Agent and Autonomous Implementation technologies.
• Translate complex technical concepts into accessible content tailored for partner enablement and field delivery teams.
• Partner with AI Strategists, Technical Consultants, Product Managers, and Engineering to gather source material and validate accuracy.
• Develop content strategies aligned with delivery acceleration goals and partner readiness milestones.
• Maintain and evolve content libraries to ensure materials remain current with platform capabilities and best practices.
• Contribute to internal and external thought leadership through blogs, white papers, and training assets.
• Ensure consistency in tone, terminology, and structure across all content formats and delivery channels.

Benefits

• equity (when applicable)
• variable/incentive compensation
• health plans, including flexible spending accounts
• a 401(k) Plan with company match
• ESPP
• matching donations
• a flexible time away plan
• family leave programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees