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Railpen•Darlington, SC

6d•Hybrid

About The Position

Technical Services consultant (Policy, Rules and Legislation) An exciting opportunity to join Member Services as a Technical Services Consultant focussing on ensuring that Railpen administers schemes in accordance with their rules and pensions legislation and on steering administration policy. This is a permanent role within Railpen’s Technical Policy and Services team based in our Darlington office and offering home working with occasional travel to our Darlington office. Who we are Railpen is responsible for the safekeeping and investment of around £34 billion in assets and the administration of several pension schemes, including the Railways Pension Scheme, one of the UK's largest and longest established pension funds. Our heritage of looking after the pension needs of the rail industry and its employees gives us our name and our unique outlook on how we serve our members. Railpen takes a holistic view, focusing on how we serve members today and how we can positively impact the communities and the world they will retire into. Our values of integrity, community and alignment are the guiding principles that influence our behaviour. They help us make decisions and shape our relationships with others. They’re what we stand for. The Role As a Technical Services Consultant (Policy, Rules and Legislation) you will provide pensions technical support to the Technical Policy and Services team and other areas of the business, to ensure that Railpen administers the rail schemes in accordance with their rules, pensions legislation and the regulatory regime. You will work towards acquiring and maintaining an in depth understanding and knowledge of the rail schemes’ rules and the wider pensions environment, and how any changes in these will impact administration processes and members’ benefits, in order to help develop administrative policy and practices. You will also share this knowledge with other stakeholders. The Person We are looking for someone who has an in depth understanding and knowledge of the UK pensions regime and general pension administration processes, as well as a general appreciation of scheme rules and pensions taxation legislation. Therefore, a background in the pensions industry is key for this role, as is being technically focused with an enthusiasm to keep up to date on emerging pensions developments. Knowledge of DB pensions is essential, and knowledge of DC arrangements would be beneficial too. The successful candidate will have good analytical and investigative skills and will clearly document their work. You will also have the ability to communicate effectively (both in writing and verbally) and to explain complex information clearly and unambiguously. We are looking for someone who is customer service driven and has the ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations. You must collaborate well and with an open mindset. What we can offer you Rewarding you A competitive salary (depending on experience) 28 days annual leave plus bank holidays Generous annual bonus plan We provide membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay 4x Life Assurance cover Colleague referral scheme Heath & Wellbeing Private Medical Insurance Employee assistance programme Health cash plan Eye care vouchers Flu vaccination Lifestyle We support hybrid and flexible working along with very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave Buy and sell holidays Give as you earn scheme Paid volunteering days Flexible half days leave Electric vehicle leasing Cycle to work scheme Next Steps If you would like to apply, please click on the apply button or visit our Careers Page by 19th January 2026. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life. At Railpen we know that it’s the talent of our people that makes us good at what we do and enables us to continue to achieve our mission to pay members’ pensions securely, affordably and sustainably. The unique nature of Railpen offers our people a wide variety of interesting opportunities for innovation, thought leadership and personal development. We encourage people to challenge, explore unconventional ideas and give each other the space to learn from our mistakes. We take time to listen to each other’s ideas and understand what we each do, and what we need from each other to help us be at our best. Railpen is committed to creating an inclusive and diverse environment, we value diversity and welcome people from all backgrounds and walks of life.

Requirements

in depth understanding and knowledge of the UK pensions regime and general pension administration processes
general appreciation of scheme rules and pensions taxation legislation
background in the pensions industry
technically focused with an enthusiasm to keep up to date on emerging pensions developments
Knowledge of DB pensions is essential
good analytical and investigative skills
ability to communicate effectively (both in writing and verbally) and to explain complex information clearly and unambiguously.
customer service driven
ability to balance priorities and workloads whilst understanding the importance of meeting service-level agreements and proactively managing customer expectations.
collaborate well and with an open mindset.

Nice To Haves

knowledge of DC arrangements

Responsibilities

provide pensions technical support to the Technical Policy and Services team and other areas of the business, to ensure that Railpen administers the rail schemes in accordance with their rules, pensions legislation and the regulatory regime.
work towards acquiring and maintaining an in depth understanding and knowledge of the rail schemes’ rules and the wider pensions environment, and how any changes in these will impact administration processes and members’ benefits, in order to help develop administrative policy and practices.
share this knowledge with other stakeholders.

Benefits

competitive salary (depending on experience)
28 days annual leave plus bank holidays
Generous annual bonus plan
membership of the Railways Pension Scheme, a Defined Benefit arrangement under which you get a pension for life and a lump sum when you retire, based on your length of service and pay
4x Life Assurance cover
Colleague referral scheme
Private Medical Insurance
Employee assistance programme
Health cash plan
Eye care vouchers
Flu vaccination
hybrid and flexible working
very generous family leave including 12 months full pay maternity leave and 6 months full pay paternity leave
Buy and sell holidays
Give as you earn scheme
Paid volunteering days
Flexible half days leave
Electric vehicle leasing
Cycle to work scheme