Technical Consultant (Investor Setup)

Intercontinental Exchange Holdings, Inc.•Jacksonville, FL

About The Position

The Investor Setup Technical Consultant manages the overall facilitation, implementation, execution, quality assurance control and completion of Encompass Document Solution (EDS) forms implementation, investor customization, and global form updates to print criteria, setting, and form development requests and projects – ensuring consistency with company strategy, commitments, and goals. They work with partner project teams, including EDS Product, Technical Development, Publishing and Product Compliance resources and directly with Investor Partners, to define/scope project requirements and requests from concept through development and release.

Requirements

Five (5) years mortgage industry experience and a bachelor’s degree or equivalent
Project Management Experience
Experience using desktop loan origination applications
Effective presentation skills with the ability to adapt to various situations and levels of experience
Strong written and oral communication skills with the ability to listen
Exhibits flexibility and the aptitude to organize and manage shifting priorities effectively
Analytical with the proven ability to recognize solutions and address accordingly
Embraces teamwork and collaboration with a professional and proactive attitude
Maintain composure and professionalism under high-pressure conditions; solicits feedback
Bias for action; willingness to affect positive change; adaptable and committed to the success of our clients
Experience using Microsoft Word, Excel, and PowerPoint

Responsibilities

Leverage mortgage industry expertise to assist Investor Partners in the use of the Ice Mortgage Technology software solutions
Oversee, coordinate and manage all aspects of the Investor Setup process for new and existing Investor Partners
Collaborate with Investor Partners to resolve complex problems in a timely manner and assist to ensure business requirements are validated and escalated as required
Work with internal teams to communicate and document project requirements and expectations effectively
May supervise day to day work of junior level employees without formal management role.
Participate in cross-functional meetings as an analytical or procedural expert representing their team.
Manage projects in accordance with Investor Setup workflow
Ensure project milestones are completed to achieve deliverables
Documented all aspects of the project accurately and completely in CRM system
Record and maintain accurate timecard records as required
Maintain Departmental Standards
Drive service level attainment
Maintain and promote consistent and professional behavior in all written and oral communications
Continual achievement of quality partner satisfaction standards
Understand and follow company and department policies and guidelines