Technical Consultant (Infusion)

AlayaCare • Dallas, TX

2d • Remote

About The Position

At AlayaCare, we’re more than a fast-growing SaaS company — we’re a caring, driven team working to transform home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients and communities. With 550+ employees across Canada, the US, Australia, and Brazil, we’re united by a shared mission and a culture grounded in transparency, growth, and human connection. Whether you’re early in your career or a seasoned expert, AlayaCare is a place to grow your impact, your skills, and your career — alongside people who want you to succeed. About the Role As a Technical Consultant in Professional Services, you’ll lead and support Pharmacy Management integrations and related technical work streams — planning, implementing, stabilizing, and supporting high-quality solutions for our customers. You’ll translate complex workflows into clear requirements, configure and validate solutions, investigate and resolve issues, and coordinate installs, upgrades, and migrations in partnership with cross-functional teams and vendor partners. You’ll also act as a primary liaison with Pharmacy Management vendors for roadmap alignment, joint testing, and coordinated releases while maintaining practical insight into the U.S. infusion market and pharmacy workflows.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Health Informatics, Business, or related field — or equivalent experience.
• 3+ years in a Business/Technical Business Analyst, Integrations Analyst, Product Manager, or similar role, including customer-facing delivery; plus 2+ years of hands-on system integrations and data mapping experience.
• Proficient with relational databases and SQL; able to analyze logs and structured payloads (e.g., JSON/XML), and familiar with APIs/connectors (authentication, endpoints, error handling).
• Experience planning and validating system installations, upgrades, and migrations, including cutover and post-release checks.
• Strong troubleshooting and critical thinking skills to isolate root causes across configuration, data, and integration behaviour and propose clear remediation options.
• Familiar with release management, validation plans, and coordinated rollouts.
• Strong requirements elicitation and process mapping (current and future state), and the ability to translate workflows into concise functional specifications and test plans.
• Skilled at coordinating user acceptance testing (UAT) and validating end-to-end solutions.
• Effective communicator and collaborator with customers, internal teams, and vendor partners; organized, detail-oriented, and comfortable managing multiple workstreams in a fast-paced environment.
• Ability to travel to the United States (occasional) is required.

Nice To Haves

• Exposure to U.S. healthcare, pharmacy/infusion workflows, or EMRs is considered an asset.

Responsibilities

• Lead discovery, requirements capture, data mapping, configuration, UAT, and go-live for Pharmacy Management integrations and other technical workstreams across implementation, stabilization, and operational support.
• Provide hands-on integration support: triage, troubleshoot, and resolve configuration, connector, and data issues while coordinating a timely cross-functional response and communications.
• Inspect logs and payloads and use SQL/relational data to diagnose issues; reproduce defects, define test cases, and validate fixes with Technical Services, Engineering, and third-party vendors.
• Drive product and partner management for Pharmacy Management integrations: establish operating rhythms with vendors, align on roadmaps, coordinate joint testing, manage incidents and escalations, and maintain a shared release/change calendar.
• Plan and execute integration installs, upgrades, and migrations, including release management and rollouts.
• Identify recurring customer and market problems; convert insights into practical backlog items and recommendations for roadmap updates.
• Create and maintain clear documentation for customers and internal teams (connector specs, admin/user guides, migration and rollout playbooks, troubleshooting guides, FAQs, and runbooks) and lead knowledge transfer sessions.
• Analyze and remediate data-quality issues originating from configuration, connector, or integration behaviour; coordinate fixes, document root causes, and define preventive guardrails.
• Build and maintain practical understanding of the U.S. infusion market, pharmacy workflows, and emerging feature needs; share structured insights with Product and Professional Services leadership.
• Collaborate closely with Technical Services, Engineering, Product, PMO, Account Management, and Customer Support; coordinate directly with Pharmacy Management vendors as a primary liaison.

Benefits

• Work With Purpose Help build technology that empowers care providers and improves outcomes for patients and families. Your work will matter — to our customers and to the people they serve.
• Grow in a High-Trust Culture We lead with transparency, feedback, and positive intent. You’ll be supported through mentorship, career mobility, and our promote-from-within philosophy.
• Balance That Works for You We value flexibility and well-being — from Wellness Fridays to volunteer time off and flexible vacation — so you can recharge and show up at your best.
• Benefits That Matter Equity in a well-funded, scaling company; comprehensive health benefits, telemedicine, and lifestyle spending accounts; parental leave top-up and family support programs.
• Inclusive by Design We celebrate diverse perspectives and foster belonging through our DEIB initiatives and employee-led events — connecting global teams in meaningful ways.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees