Technical Consultant II

ModMed

15d•Hybrid

About The Position

Modernizing Medicine is seeking a Technical Consultant Level 2 who will be responsible for the technical implementation and delivery of our integrated Image Management products and services. This individual will perform application installations and configuration for clients from kickoff through go-live. The incumbent will coordinate activities pursuant to the project timeline to ensure consistently successful deliveries. This role will work collaboratively with other teams, such as Sales, Implementation, Training, Product, and Operations. You may be a great fit for Modernizing Medicine's Technical Consultant II position IF... You thrive in a fast-paced, innovative environment where you can take your career to the next level in the growing field of Healthcare IT You are an amazing problem solver with exceptional customer service skills, going above and beyond client expectations You have excellent interpersonal, verbal, and written communication skills, as well as the ability to effectively prioritize and manage your time

Requirements

Industry knowledge of medical devices used in supported specialties (Ophthalmology, Podiatry, OBGYN, etc) and Image Management systems/workflow is ideal
Proficient in various business applications and tools, including, but not limited to Windows 10/11, Microsoft Office Suite, VPN Clients, and Remote access software. Windows Server 2016 (or newer), SQL Server 2016 (or newer), and Salesforce
Strong hardware and software troubleshooting abilities required
Networking, server infrastructure, and IS security knowledge strongly preferred
Ability to read, interpret, and create technical documents such as installation guides and procedure manuals
Maintains a positive and open attitude to change with an ability to adapt to new situations
Ability to quickly learn, analyze, understand, and convey complex information
Ability to speak effectively to groups of customers or employees
Project management and successful service delivery experience
Excellent verbal and written communication and interpersonal skills
Ability to effectively work independently and coordinate team efforts

Responsibilities

Responsible for the technical implementation and delivery of our integrated Image Management product
Coordinate with client teams to manage decisions and processes during the implementation period
Schedule technical calls with clients and validate that all requirements are met for a given project/timeline
Provide technical guidance, direction, and expertise where needed
Perform application installations and configurations for client technical implementations/Imaging devices
Coordinate activities with team members and set deadlines
Create and maintain technical documents as new products are released
Create and improve protocols as technology develops
Work with development teams to improve the product through enhancement requests and bug fixes
Provide technical direction, training, and support to internal teams
Act as a support resource to resolve Image Management client requests
Infrequently travels to the client site for advanced troubleshooting if necessary
Performs tasks off-hours as needed to complete specific projects or tasks, such as outages, device migrations, and service version upgrades

Benefits

Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution
401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep.
Generous Paid Time Off and Paid Parental Leave programs
Company paid Life and Disability benefits
Flexible Spending Account, and Employee Assistance Programs
Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning
Global presence and in-person collaboration opportunities; dog-friendly HQ (US)
Hybrid office-based roles and remote availability for some roles
Weekly catered breakfast and lunch, treadmill workstations, Zen, and wellness rooms within our BRIC headquarters.