Technical Consultant II - Segmint

Alkami Technology•Bentonville, AR

4d•$83,000 - $92,000•Remote

About The Position

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing—each solution can stand alone, but together they deliver more—to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). We’re building a culture where each Alkamist can perform to their highest potential, and we’re always on the lookout for the best and brightest minds. If you’re ready to experience the power of alchemy - transforming the ordinary into the extraordinary - come join one of the fastest growing SaaS companies in the U.S. As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title. Follow us on Glassdoor and LinkedIn! The Technical Consultant role is primarily responsible for supporting the implementation and ongoing production support of Alkami's Segmint platform. As a Technical Consultant, you will be part of a small, high-impact team responsible for validating client data extracts, troubleshooting platform issues, coaching clients through data submission cycles, and serving as a technical partner to Project Managers throughout the Segmint implementation lifecycle. You will support multiple active client projects and a production support queue in a fast-paced, results-oriented environment. The ideal candidate has a background in data analysis or application support, with a genuine interest in financial technology and a drive to build deep platform expertise.

Requirements

2+ Years of technical background in data analysis, application support, or a related field
2+ Years of customer-facing or client-interaction experience
Familiarity with data file formats, SFTP processes, or application troubleshooting preferred
Bachelor's degree preferred but not required
Exceptional client-facing communication skills; ability to clearly and straightforwardly explain complex technical concepts to non-technical stakeholders.
Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables.
Strong analytical and problem-solving skills with an ability to investigate data discrepancies
Comfortable working with structured data and recognizing patterns or anomalies
Ability to manage multiple tasks and client contexts simultaneously without sacrificing quality
Collaborative working style with a willingness to learn from senior team members and escalate appropriately

Nice To Haves

Basic familiarity with scripting (e.g., Python, Google Apps Script) and comfort with AI tools for automation or data aggregation.
Experience in the financial services or financial technology industry
Familiarity with SFTP protocols and secure file transmission processes
Exposure to data pipeline concepts, file extract design, or ETL-style workflows

Responsibilities

Supports the technical validation of data extracts for new Segmint implementations, providing extensive client coaching through highly iterative data submission cycles to ensure accuracy against platform standards before client go-live.
Works daily production support tickets for live Segmint clients, including handling change requests and performing "Break fix" tasks to address stale data and resolve client data flow interruptions.
Participates in data discovery sessions and client-facing technical calls alongside senior team members, with growing independence over time.
Assists with client-side SFTP configuration, troubleshooting, and data transmission validation for client onboarding.
Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews in coordination with Project Managers and client data teams.
Maintains and updates internal runbooks, knowledge base articles, and support documentation as platform behavior evolves.
Assists internal project resources and external clients with Segmint platform functionality questions and established best practices.