Technical Consultant (Doc Ops)

Intercontinental Exchange Holdings, Inc. • Jacksonville, FL

18h

About The Position

The Product Services Technical Consultant is responsible for the end‑to‑end configuration, development, testing, deployment, and quality assurance of custom mortgage forms within ICE Mortgage Technology’s Encompass Document Solution (EDS). This role partners closely with internal product, development, publishing, and compliance teams, as well as directly with clients and investors, to define requirements and deliver high‑quality form solutions from concept through production.

Requirements

• 6+ years of mortgage industry or product development experience (or 2+ years with a bachelor’s degree)
• Experience with desktop loan origination systems (LOS)
• Project management and pipeline management experience
• Strong understanding of mortgage documentation and form development processes
• Proficiency with Microsoft Word, Excel, and PowerPoint
• Strong analytical, problem‑solving, and decision‑making skills
• Excellent written, verbal, and presentation communication abilities
• Client‑focused mindset with the ability to build trusted relationships
• Ability to manage ambiguity, shifting priorities, and complex projects
• Collaborative team player with a proactive, results‑driven approach
• Technical aptitude and willingness to learn new tools and technologies
• Professional composure under pressure and commitment to quality outcomes

Responsibilities

• Configure, create, update, and deploy custom mortgage forms within Encompass Document Solution (EDS)
• Partner with clients and investors to define project scope, requirements, and expectations
• Manage and coordinate form development projects through the full lifecycle, following Doc Services workflows
• Collaborate with cross‑functional internal teams to communicate requirements and ensure timely delivery
• Conduct detailed QA and production testing to ensure accuracy and compliance
• Document project details, progress, and outcomes accurately in CRM systems
• Monitor project milestones, manage pipelines, and drive service‑level performance
• Maintain departmental standards, quality metrics, and professional client communications

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees