Technical Consultant

Manifest MedEx • Remote (must reside in California or Pacific Time Zone), CA

1d • $120,000 - $150,000

About The Position

Want to work in a mission-driven startup with huge reach and scale that is improving health in California? Come join our team! Manifest MedEx is on a mission to connect healthcare in California. As the largest nonprofit health data network in California, Manifest MedEx (MX) is an integral part of the state’s health data infrastructure, combining and delivering crucial health information for more than 50 million individual records across every county throughout the state. We are committed to improving patient experience and reducing healthcare costs by making it easier for doctors, hospitals, health plans and other care providers to securely review, analyze and share health information. Reporting to the Senior Managing Director of HIE Operations, the Technical Consultant (TC) will serve as the definitive participant facing technical expert that will be dedicated to Inland Empire Health Plan (IEHP) by focusing on the quality of data exchange and supporting the oversight and coordination of all technical work between MX and Participant. This is a two-year position through March 17, 2028.

Requirements

• Bachelor’s degree in a technical field, or equivalent practical experience.
• 3-5 years of experience in a Senior Technical Analyst, Senior Technical Support, or Senior Application Support role, including exposure to project coordination and/or project management related to health and health plan data integration.
• Demonstrable experience working as a customer facing SME for a complex technical product or platform, including system configuration and reporting for Health Plans or equivalent in the health IT industry
• Strong proficiency in analyzing and troubleshooting system data flows.
• Exceptional written and verbal communication skills, with the proven ability to articulate technical concepts clearly to both technical and non-technical audiences.
• Experience interacting with customer clinical, quality and IT teams, vendors, project managers, end users, and leadership across business, technical, and clinical functions
• Ability to build and maintain respectful, productive internal and external relationships, that are professional, encourage collaboration, ensure accountability and allow the achievement of mutual objectives and strategies
• Very strong knowledge of the healthcare industry, specifically data standards such as CCDA, HL7, FHIR, and Health Plan integrations or similar integration protocols.
• Understanding of Health Information Exchange (HIE) concepts as they pertain to both medical and social data.
• All candidates must pass a background check and drug screen.

Responsibilities

• Provide technical direction and requirements for IEHP engagement and data delivery.
• Analyze data quality and completeness and provide clear findings tied to IEHP providers, data types and/or trends that require attention.
• Coordinate outreach to IEHP providers to address data integration and data quality issues.
• Provide metrics showing which IEHP providers submit CCDA and/or HL7 data to MX, highlighting any data quality issues or reductions/stoppages to achieve continuous/ongoing data sharing with no gaps in service.
• Identify opportunities to improve IEHPs use of MX’s current products and services, and recommend enhancements aligned with IEHP’s priorities.
• Generate, deliver and communicate these specific deliverables to IEHP: Monthly Technical Dashboard : A summary of data exchange metrics, data quality observations, provider outreach activity, and key technical issues and resolutions. Monthly Request Intake and Status Report : Documentation of incoming Participant requests, associated scoping, prioritization and current status. Quarterly Value and Improvement Summary : A high-level report outlining completed activities, identified areas for improvement, and recommendations.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level