Technical Community Manager
About The Position
Our Developer and Agent Relations Team is at the forefront of positioning Docusign as the end-to-end Intelligent Agreement Management (IAM) platform for technical builders. We create world-class, data-driven programs that resonate with developers and technical builders, going beyond e-signature to inspire building across our APIs and platform. We're responsible for refining developer-specific strategies for new product launches, developer content, and events to craft exceptional developer experiences and foster an innovative and engaged developer community. We also collaborate across the company acting as the authentic voice of Docusign in the developer ecosystem. This position is an individual contributor role reporting to the Director of Developer & Agent Relations.
Requirements
- 5+ years of professional experience in technical community management, developer relations, or a related role
- Proven ability to build and moderate a thriving online technical community (e.g., forums, Discord, GitHub)
- Experience with the developer journey, motivations, and preferred tools (e.g., Modern IDEs, SDKs, APIs, developer content channels)
- Experience in leveraging community data to inform strategy and demonstrate the ROI of community programs
Nice To Haves
- Exceptional written and verbal communication skills, and the ability to communicate authentically with a technical audience
- Capable of setting clear objectives and managing multiple community programs simultaneously
- Familiarity with Generative AI (Gen AI) and its impact on the developer workflow (e.g., GitHub Copilot, Amazon Q Developer)
- Experience organizing developer-focused virtual events
- Experience working in an organization transitioning to a platform-first or API-first business model
Responsibilities
- Execute the strategy for Docusign's technical community platforms (e.g., forums, Discord, community site), ensuring they meet the needs of developers, partners, and technical audiences
- Design, launch, and manage programs (e.g., MVP programs, community contests, tech talks, office hours) that encourage technical content creation, peer-to-peer support, and deeper platform adoption
- Collaborate actively with the Support Organization to address inbound questions alongside support moderators on the community forums, and analyze and refine processes using a data-driven approach to mitigate the support burden
- Monitor, moderate, and analyze actively community discussions, feedback, and sentiment
- Own the process of synthesizing this data into actionable reports for Product Management, Engineering, and leadership to inform the developer roadmap and improve the developer journey
- Work closely with Product Marketing, Demand Generation, and Sales Enablement to ensure community programs align with go-to-market strategies and empower technical sales/field teams with community-vetted resources
Benefits
- Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
