Technical Communicator

Wheeler Machinery • Salt Lake City, UT

7h

About The Position

The Technical Communicator acts as the principle, internal contact, for service/repair related issues when communicating with Caterpillar. The position is considered a customer service-oriented position. Providing end-to-end support for the dealer’s internal service, sales, and parts departments being the ruling objective.

Requirements

• High school diploma or general education degree (GED) required.
• Speaks clearly and persuasively in positive or negative situations.
• Listens and gets clarification.
• Responds well to questions.
• Participates in meetings.
• Writes clearly and informatively.
• Edits work for spelling and grammar.
• Able to read and interpret written information.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Nice To Haves

• Associates degree desirable with two to three years related experience or training; or equivalent combination of education and experience.

Responsibilities

• To promote and support a culture of safety as the first consideration in all aspects of our business.
• Assist service staff and technicians with troubleshooting and resolution with product issues.
• Use DSN system to communicate product issues to Caterpillar.
• Follow-up with Caterpillar as needed.
• Organizes material and completes writing assignment according to set standards regarding order, clarity, conciseness, style, and terminology.
• Reviews manufacturer's and trade catalogs, drawings, and other data relative to operation, maintenance, and service of equipment.
• Maintains records and files of work and revisions.
• Participates in meetings, seminars, and training sessions to obtain information on new products to better provide technical assistance.
• Expedites location of part numbers and custom parts for machines serviced/repaired.
• Respond to internal and external customer inquiry and questions in a timely fashion.
• Elevate high priority issues and customers to Manager and Caterpillar Representatives.
• Provide Technical advice on warranty issues to warranty analysts.
• Prepare failure analysis reports as needed by Caterpillar and/or customer.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED