Power Systems Technical Communicator

Mustang Cat•Houston, TX

About The Position

Since 1952, Mustang has proudly served the construction, oil & gas, power generation, marine, and manufacturing industries as the authorized Caterpillar® dealer for Southeast Texas. Start your career with Mustang Cat - one of America's Greatest Midsize Workplaces of 2025! Powering Solutions with Technical Expertise Are you a problem-solver with a passion for Caterpillar equipment? As a Engine Technical Communicator at Mustang Cat, you'll provide expert technical support, troubleshoot complex issues, and enhance the skills of dealer technicians within our Power Systems Division.

Requirements

Degree in Diesel Technology or related field (or equivalent experience)
Strong hands-on experience with Caterpillar engines & power systems
Expertise in internal combustion engines (spark vs. compression ignition)
Ability to read schematics, engineering drawings & machining specs
Proficiency in precision measuring tools & dyno testing procedures
Familiarity with CAT diagnostic & service systems
Excellent communication & problem-solving abilities
Detail-oriented & adaptable in high-pressure situations
Team player with a passion for continuous learning

Responsibilities

Assist service teams across locations in diagnosing and resolving complex equipment issues
Provide expert guidance to Mustang Power Systems shop & field service teams (Large Bore 290, Marine, EPG, Tomball, Waller)
Collaborate with Caterpillar engineers via DSN to resolve critical issues
Conduct applied failure analysis and manage technical service requests
Work with district CAT Representatives to resolve warranty concerns
Develop cost-effective solutions for equipment performance issues
Mentor dealer technicians to enhance technical proficiency
Assist sales & parts teams with technical product knowledge
Work closely with Caterpillar to improve equipment performance and service processes