Technical Communications Specialist, Emerging Talent Intern

Metropolitan Transportation Authority • New York, NY

48d • $19 - $21

About The Position

New York City Transit's Department of Subways, with over 6,400 subway cars and 472 stations, employs 29,000 individuals who work together 24/7, 365 days a year, to move millions of customers safely to their destinations. These employees operate trains, maintain railcars, assist customers in stations, make critical right-of-way and electronic repairs, and provide technical and analytic support to deliver timely and reliable customer services. The Operations Support Division within the Department of Subways provides analytical and management support to the operating divisions. The division's Performance Analysis Unit (PAU) is an analytical team responsible for owning and interpreting data and analytics for both leadership and operating personnel on subway network service performance. The intern will support the Performance Analysis Unit by improving documentation, communication, and workflow processes that enhance how operational and analytical teams share and use information.

Requirements

• Proficiency in Microsoft Office Suite is a must.
• The candidate should possess organizational, analytical and communication skills.
• The candidate should be able to work well under pressure and prioritize tasks effectively.
• The candidate should have a keen eye for detail and be able to work independently while being an active team player.
• Matriculated in an undergraduate program in good standing with at least 2.5 GPA OR matriculated in a graduate program in good standing with at least 2.8 GPA
• All applicants must be authorized to work in the United States at the time of application.
• Students' transcript must be submitted.

Nice To Haves

• Major(s) Preferred: Technical communication, information design, data analytics or information systems, operations management, urban planning, transportation, or related field.

Responsibilities

• Analyze and document Subways team workflows to identify and implement process improvements.
• Research, write, and edit procedures, user guides, reports, and training materials.
• Translate complex technical or analytical concepts into clear, accessible language and visuals.
• Design and produce presentations, dashboards, and internal websites that collate important information.
• Establish and maintain documentation standards, templates, and style guides.
• Support project management activities such as scheduling, task tracking, and maintaining project files.
• Organize and maintain digital repositories, shared drives, and knowledge bases.
• Collaborate with cross-functional teams to enhance documentation quality and workflow efficiency.

What This Job Offers

• Career Level: Intern
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees